Field Service Engineer III

Field Service Engineer III

ECS Tech Inc is seeking a Field Service Engineer III to work in our Norman, OK office.

Job Responsibilities

• Install, troubleshoot, and maintain products/equipment.
• Train employees and develop preventive procedures.
• Identify, analyze, and repair product failures.
• Create lifecycle support documentation including maintenance and safety procedures.
• Recommend products or services that fit customer needs.
• Utilize a variety of field concepts, practices, and procedures.
• Plan and accomplish goals using experience and judgment.
• May lead and direct work of others.

Qualifications

• 4-6+ years of experience in the field or related area.
• US citizen or Green Card Holder with ability to obtain Public Trust clearance.
• Bachelor's degree in a related field or equivalent experience.
• Willing to travel up to 20% for training and site visits.
• Availability for off-hours calls for urgent issues.
• Experience drafting/updating technical documentation.
• Skilled in maintenance, repair, and troubleshooting of machines and equipment.
• Knowledge in mechanical, electro-mechanical, electrical, and electronic systems, including PLC systems.
• Strong communication skills for technical guidance and failure analysis.
• Ability to coordinate with internal and external customers.
• Understanding of life-cycle support methodologies and basic industrial control systems.

Key skills/competency

Field Service, Troubleshooting, Maintenance, Documentation, PLC, Technical Support, Training, Lifecycle Support, Coordination, Analysis