Field Support - Administration Lead

Field Support - Administration Lead at Ecolab

At Ecolab, we help our customers create cleaner, safer, and healthier environments. We are now seeking an Administrative Team Leader to champion process excellence, uplift capability, and support our teams as we modernise how we work.

This is a fantastic opportunity for a tech-savvy, people-focused leader who thrives on making processes clearer, smarter, and more efficient—and who can bring teams along the journey.

About The Role

As the Field Support - Administration Lead, you will play a pivotal role in shaping the way our support teams operate. Your focus will be on:

• Process improvement across administrative functions
• Creating Standard Operating Procedures (SOPs) that simplify and streamline
• Embedding new tools and digital capability (including Microsoft Copilot)
• Guiding the team through change with clear communication and strong leadership
• Driving consistency, accuracy and service excellence

This role is ideal for someone who enjoys building structure, improving workflows, and coaching others through transformation.

Key Responsibilities

• Lead, coach and support an administrative team across ANZ
• Map current workflows and identify opportunities for improvement
• Develop, write and roll out Standard Operating Procedures (SOPs)
• Champion adoption of digital tools such as Microsoft Copilot, Power Automate, and workflow technologies
• Partner with stakeholders to streamline SAP order processes
• Oversee quality control, workload allocation, and performance
• Support change management initiatives to ensure smooth implementation
• Monitor process performance and provide regular reporting and insights

What You Bring

• Proven experience in administrative leadership or team coordination
• Demonstrated process improvement capabilities (Lean, continuous improvement or similar highly regarded)
• Experience with SAP (order management, reporting or workflow)
• High technical aptitude and enthusiasm for digital tools
• Hands-on experience with Microsoft Copilot, AI assistants or automation tools
• Excellent communication skills and the ability to guide teams through change
• Strong documentation skills and the ability to create clear SOPs
• A collaborative leadership style and a passion for uplifting capability

Why Join Ecolab

• Lead meaningful change in a global organisation committed to innovation and sustainability
• Shape processes and ways of working that impact teams across ANZ
• Supportive leaders who value growth, development and new ideas
• Hybrid flexibility once onboarding is complete
• Access to global tools, digital technologies and ongoing development

Ready to Make an Impact?

If you are energised by improvement, excited by technology and passionate about leading people through change, we’d love to hear from you. Apply now and help us build a smarter, stronger administrative function at Ecolab.

Our Commitment to a Culture of Inclusion & Belonging

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

Key skills/competency

• Process Improvement
• Administrative Leadership
• SOP Development
• Change Management
• Digital Transformation
• Microsoft Copilot
• SAP Order Management
• Team Coaching
• Workflow Automation
• Service Excellence