Senior Analyst at eClerx | Apply at eClerx | Jobs near Gurgaon

Job highlights

Attend inbound calls, provide product info, and close sales.

Conduct outbound calls, explain products, and manage customer expectations.

Meet revenue goals and handle customer objections effectively.

Requires 12-36 months outbound sales experience.

Must work graveyard shifts with strong communication skills.

About the role

Job Description

Scope:

Associate will be responsible for attending inbound calls from prospective customers and provide them information on client’s products and convince them to buy the product over the phone.

Responsibilities:

Conducting outbound calls and explains the products & services to the targeted customers.
Should be able to explain the products & services to the target customers.
Should be able to update the customer's expectation/queries for buying the product.
Ability to meet/exceed all revenue goals on a consistent basis.
Skilled at sales in a consultative environment.
Ensuring timely and professional responses to all queries received about the product.
Disposing of the call outcome correctly every time.
Research and compilation of answers for informational requests from customers.
Managing performance against benchmarks set internally as well as customer.
Working within process scope boundaries.
Participate in huddle sessions, share best practices.
Working in close tandem with Asst. Mgrs, SME's & QA’s on the process for an excellent team and process performance.
Maintaining and excelling the Customer Service Survey Scores.

Requirements

12– 36 months experience in an International outbound sales campaign through Phone.
Should be open to work in graveyard shifts.
Experience in inbound sales programs preferred.
Excellent English verbal communication skills.
Excellent Computer Skills to capture data correctly.
Handle customer objections / obstacles & collect information.
Basic computer knowledge- MS Office familiarity with the internet environment.
Willingness to work 24X7 basis pre-published schedules.
Understanding of Mobile Platforms such as Android, Windows, Apple, Blackberry etc. and Home Phones, Internet, TV’s.
Understanding of Telecom plans such as Pre-Paid, Post Paid, Service Contract etc.

Key Core Competencies:

Customer service Aptitude: Displaying the customer service aptitude by cooperating with the customer and understanding his needs and providing the best product/solution possible with patience and assertiveness.
Team work: Highly flexible and willing to help when and where needed.
Quality Focus: Quality focused & attentive to detail and analytical ability.

Shifts

Graveyard (Window-11pm- 9am)

Week Offs

Saturday/Sunday (May be subject to change as per business requirement)

Key skills/competency

Sales
Customer Service
Outbound Calls
Product Knowledge
Communication Skills
Data Entry
Problem Solving
Performance Management
Teamwork
Quality Assurance

How to get hired

Tailor your resume: Highlight your 12-36 months of outbound sales experience and inbound program exposure, emphasizing revenue generation and customer objection handling.
Showcase communication skills: Prepare to demonstrate excellent English verbal communication and computer proficiency, especially in data capture and MS Office.
Address shift flexibility: Clearly state your willingness to work graveyard shifts (11 pm-9 am) and 24x7 schedules in your application and during the interview.
Emphasize customer focus: Articulate your customer service aptitude, patience, and assertiveness in understanding customer needs and providing solutions.

Frequently asked questions

What are the typical work hours for a Senior Analyst at eClerx?

The Senior Analyst role at eClerx involves working graveyard shifts, typically between 11 pm and 9 am. Flexibility for 24x7 schedules may also be required.

What specific experience is eClerx looking for in Senior Analyst candidates?

eClerx requires 12-36 months of experience in an international outbound sales campaign via phone. Experience in inbound sales programs is also preferred for this Senior Analyst position.

How important are communication skills for the Senior Analyst role at eClerx?

Excellent English verbal communication skills are essential for the Senior Analyst role at eClerx, as the position involves explaining products, handling queries, and persuading customers over the phone.

Does the Senior Analyst position at eClerx require computer proficiency?

Yes, the Senior Analyst role at eClerx demands excellent computer skills for accurate data capture, familiarity with MS Office, and general internet environment navigation.

What is the primary responsibility of a Senior Analyst at eClerx?

The primary responsibility of a Senior Analyst at eClerx is to attend inbound calls, provide product information, and convince prospective customers to purchase products over the phone, as well as conducting outbound sales calls.

Are there specific performance metrics for the Senior Analyst role at eClerx?

Yes, Senior Analysts at eClerx are expected to manage performance against set benchmarks, meet/exceed revenue goals, and maintain high Customer Service Survey Scores.

What kind of product knowledge is expected for the Senior Analyst position at eClerx?

For the Senior Analyst role, understanding of mobile platforms (Android, Windows, Apple, Blackberry) and telecom plans (Pre-Paid, Post Paid, Service Contract) is expected.

Senior Analyst