Associate Process Manager
eClerx · Mumbai, Maharashtra, India
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- On site
- Full-time
- $75,000 / year
- Mumbai, Maharashtra, India
Job highlights
- Manage end-to-end KYC, AML, and Due Diligence processes.
- Perform risk assessments and monitor client transactions.
- Collaborate with internal and external stakeholders effectively.
- Contribute to knowledge sharing and best practices.
- Requires 3-5 years of experience in financial compliance.
About the role
Associate Process Manager - IC
eClerx is seeking an Associate Process Manager – IC with 3+ years of experience to manage end-to-end KYC processes, including basic KYC, review, periodic updates, and remediation. This role involves understanding and implementing the KYC lifecycle, managing client accounts through opening, amending, reviewing, and exiting, and monitoring client transactions for unusual activity.
Key Responsibilities
- Performing due diligence on new clients, including requesting and verifying KYC information and documentation.
- Conducting analytical risk assessments for new clients.
- Documenting research and analysis related to client financial activity and entities.
- Escalating issues to client and internal managers promptly.
- Independently handling clients and client calls, acting as a valued partner.
- Contributing to knowledge management by sharing process knowledge and best practices.
- Communicating effectively with internal and external parties to obtain KYC documents.
- Monitoring client activities for unusual transactions by understanding the client's business and related parties.
- Investigating suspicious clients and transactions and reporting to the KYC/AML compliance officer.
Qualifications and Skills
- Bachelor’s Degree (B.Com, BBA, BBM, BCA) / Master’s Degree (M.Com, MBA, PGDM).
- 3 to 5 years of experience in KYC, AML, and Due Diligence.
- Ability to understand, manage, and calculate risks.
- Strong logical and quantitative abilities.
About eClerx Financial Markets
eClerx Financial Markets provides consulting, technological innovation, and process management expertise to solve operational challenges for financial organizations globally. With nearly two decades of experience, advanced automation, and robotics, their team delivers comprehensive solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization, and outreach.
About The Team
eClerx is a global leader in productized services, combining people, technology, and domain expertise to enhance business outcomes. Their mission is to set the industry standard for client service and success, aiming to be the innovation partner of choice for technology, data analytics, and process management services. Founded in 2000, eClerx partners with top companies across various sectors, optimizing operations, improving efficiency, and driving growth through innovative solutions and domain expertise. With over 18,000 employees worldwide, eClerx is committed to excellence via smart automation and data-driven insights, fostering talent and providing hands-on experience.
Key skills/competency
- Associate Process Manager
- KYC
- AML
- Due Diligence
- Risk Assessment
- Client Onboarding
- Transaction Monitoring
- Compliance
- Financial Services
- Process Management
Skills & topics
- Associate Process Manager
- KYC
- AML
- Due Diligence
- Risk Assessment
- Client Onboarding
- Transaction Monitoring
- Compliance
- Financial Services
- Process Management
- B.Com
- MBA
- Mumbai
- Pune
- APAC
- EMEA
- NAM
How to get hired
- Tailor your resume: Highlight your experience with KYC, AML, and Due Diligence, quantifying achievements where possible.
- Showcase analytical skills: Emphasize your logical and quantitative abilities, and experience in risk assessment and management.
- Demonstrate communication: Provide examples of your ability to handle client calls and collaborate with internal/external parties.
- Understand eClerx's mission: Research eClerx's role in financial services and how your skills align with their goals.
- Prepare for behavioral questions: Be ready to discuss how you handle escalations and contribute to team knowledge.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the Associate Process Manager role at eClerx?
- The Associate Process Manager role at eClerx focuses on managing end-to-end Know Your Customer (KYC) processes, including client onboarding, periodic reviews, and Anti-Money Laundering (AML) compliance. This involves conducting due diligence, risk assessment, and monitoring client transactions.
- What qualifications are required for the Associate Process Manager position at eClerx?
- To be considered for the Associate Process Manager role, candidates need a Bachelor's or Master's degree (e.g., B.Com, MBA) and 3 to 5 years of experience with a strong understanding of KYC, AML, and Due Diligence procedures. Good logical and quantitative abilities are also essential.
- Does eClerx offer opportunities for career growth in compliance roles?
- Yes, eClerx emphasizes nurturing talent and providing hands-on experience. As a global leader in productized services, they offer opportunities to work with top companies and advanced technologies, suggesting potential for career progression within their financial markets division.
- What is the work environment like at eClerx for an Associate Process Manager?
- The Associate Process Manager role involves independent client handling and collaboration with internal teams. eClerx fosters a culture of knowledge sharing and best practices, aiming to set benchmarks in client service. The role requires working across APAC, EMEA, and NAM shift timings.
- How does eClerx utilize technology in its process management services?
- eClerx Financial Markets leverages smart automation and robotics alongside human expertise to deliver comprehensive solutions. This technological integration helps in managing operational challenges, optimizing processes, and driving efficiency for their financial clients.