Data Scientist, Trust Analytics

About eBay

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Trust Team at eBay

Are you looking for a unique and visible role supporting Trust Analytics at eBay? Fast-paced, dynamic, and proactive, eBay’s Trust team is dedicated to making eBay a safe and trusted platform for the millions of buyers and sellers who make up the eBay community.

Key Trust team initiatives at eBay involve platform communications, seller protections and policy experiences, buyer and seller feedback, the eBay Money Back Guarantee, and seller performance policy. The Trust team is committed to maintaining and enhancing eBay as a safe and reliable marketplace for our hundreds of millions of customers worldwide. The team focuses on continuously improving the customer experience to ensure it remains the most secure and trusted global marketplace.

The Opportunity: Data Scientist, Trust Analytics

As a Data Scientist, Trust Analytics in the Trust team at eBay, you will work directly with the Trust business unit (and partner teams - Product, Engineering, Design) to identify opportunities, assess impacts, and integrate insights into operational strategies. Your role will involve using predictive analytics to guide marketplace decisions, ensuring that solutions align with organizational goals while adapting to changing market and economic conditions. Additionally, you will develop the overall infrastructure and operational strategy to achieve measurable impact and scalability across the Trust organization's focus areas.

Key Responsibilities

• Drive Strategic Insights: Apply strategic, operational, and analytics processes to secure agreement for long-term solutions, influencing leaders across the Trust organization and fostering a culture of achieving goals.
• Analyze & Identify Opportunities: Conduct analysis of key issues to identify significant opportunities for improving customer experience and trust for buyers and sellers on the platform.
• Define & Monitor Metrics: Develop Key Performance Indicators (KPIs) to track the trust experience of users on the platform. Monitor these metrics to understand the underlying causes of metric movements.
• Accountability & Results: Define business objectives and measure progress in achieving results. Commit to goals and lead complex projects focused on enhancing customer experience, and delivering top- and bottom-line results for eBay.
• Cross-Functional Collaboration: Partner with leaders in Trust, Product Management, Engineering, and Design to integrate insights into operational strategies.

Required Qualifications

• Educational Background & Experience: BA/BS degree with 3+ years (or Masters/PhD with 1+ years) of relevant experience across at least two areas like Quantitative Research, Analytics, or Data Science.
• Data Analysis Expertise: Skilled in recognizing trends and implications within data to support informed decision-making.
• Technical Skills: Proficiency in programming (Python/R) and data querying (SQL).
• Problem-Solving: Strong creativity in solving problems.
• Execution & Results: Proven ability to deliver results in challenging situations.
• Customer Advocacy: Experience in acting as the voice of the customer, synthesizing diverse views to achieve alignment.
• Communication with Leaders: Ability to convey insights drawn from data to senior-level executives.

Helpful Background & Experience

• Prior experience marketplace Trust.
• Ability to present complex analyses and insights effectively in simple terms.
• Experience in a leading technology company.
• Background in e-commerce product.
• Experience with Natural Language Processing or LLM/GenAI is a plus.

Key Skills/Competency

• Predictive Analytics
• SQL
• Python/R
• Data Analysis
• Quantitative Research
• KPI Development
• Cross-functional Collaboration
• Problem Solving
• Customer Experience
• E-commerce Trust