Copy Manager US CRM
@ EBay

Toronto, ON
$150,000
On Site
Full Time
Posted 21 days ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXXX****** @ebay.com
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Job Details

About eBay

At eBay, we are a global ecommerce leader changing the way the world shops and sells. We empower millions of buyers and sellers in more than 190 markets while pushing boundaries to reinvent the future of ecommerce.

Role Overview

The Copy Manager US CRM leads CRM campaigns for the U.S. market. You will develop and direct editorial strategy across CRM channels including email, push notifications, SMS, and more. This role focuses on guiding external creative agencies and collaborating with cross-functional teams.

Responsibilities

  • Lead U.S.-focused CRM marketing campaigns from briefing to delivery.
  • Provide creative direction and editorial mentorship to agency partners.
  • Collaborate with marketing, brand, product, and design teams.
  • Ensure content is tailored to U.S. audiences and brand consistent.
  • Review agency work and contribute to high-priority in-house projects.
  • Monitor campaign performance and optimize creative execution.
  • Help evolve editorial standards and guidelines.

Qualifications

  • 7+ years in a copy leadership role in ecommerce, tech or digital marketing.
  • Proven experience managing agencies for campaign development.
  • Bachelor's degree in Communications, Marketing, Journalism, English or related field.
  • Strong portfolio of CRM campaigns across multiple channels.
  • Excellent writing, editing and project management skills.
  • Familiarity with CRM tools like Salesforce, Braze, or Iterable; Adobe Creative Suite and FIGMA a plus.

Key skills/competency

CRM, editorial, campaign, strategy, agency, ecommerce, digital, copywriting, leadership, collaboration

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How to Get Hired at EBay

🎯 Tips for Getting Hired

  • Research eBay's culture: Understand their mission and values via official resources.
  • Customize your resume: Highlight CRM and copy leadership experience.
  • Showcase agency management: Include relevant campaign examples.
  • Prepare data insights: Emphasize performance analytics in projects.

📝 Interview Preparation Advice

Technical Preparation

Review CRM platforms like Salesforce and Braze.
Familiarize with Adobe Creative Suite workflows.
Understand data analytics and performance metrics.
Practice project management software nuances.

Behavioral Questions

Describe a challenging campaign management experience.
Explain cross-team collaboration on projects.
Discuss leadership when directing external agencies.
Share time management in multi-campaign scenarios.

Frequently Asked Questions