Bilingual Quality Assurance Specialist
eBay · Connecticut, United States
- Hybrid
- Full-time
- $80,000 / year
- Connecticut, United States
Job highlights
- Ensure quality of automotive parts AI experiences.
- Conduct testing in English and Spanish languages.
- Analyze transcripts, logs, and report defects.
- Improve catalog data for lookup accuracy.
- Bilingual QA Specialist for e-commerce platform.
About the role
Job Overview
At eBay, we're pushing the boundaries of ecommerce and transforming the automotive parts industry with our latest solutions. As a Bilingual Quality Assurance Specialist (Automotive Parts), based in Austin, you'll play a pivotal role in ensuring the quality and accuracy of our powerful experiences. Your bilingual (English/Spanish) skills and industry expertise will be key in improving the reliability of our platform. This is a ground breaking opportunity to merge your automotive knowledge with innovative technology in a dynamic and collaborative environment!
Responsibilities
- Perform end-to-end testing of our human to AI interactions and experiences that automotive professionals use to purchase parts.
- Conduct the test in both English and Spanish to guarantee accuracy and consistency.
- Validate AI fitment clarification behavior to provide accurate answers.
- Examine call transcripts and logs, generating clear and actionable defect reports.
- Offer input on new features and requirements based on testing results.
- Support catalog quality initiatives to resolve data content issues impacting fitment and lookup accuracy.
Qualifications
- Bilingual proficiency in English and Spanish, comfortable with phone-based testing.
- Strong automotive parts and fitment knowledge from supply chain or repair service experience.
- Familiarity with automotive catalog concepts and/or Auto Care ACES/PIES.
- Experience in structured Quality Assurance testing, including writing test cases, reproducing issues, and detailing defects.
- Diligent with the ability to work with call transcripts and logs.
- Strong communication skills and follow-through with product, engineering, and operations teams.
What Will Make Someone Successful in This Role
- A deep understanding of how shops order parts and a dedication to improving this experience.
- A persistent focus on ensuring the accurate part and fitment.
- Eagerness to join a team working on next-generation technology for the automotive parts industry.
- A strong enthusiasm for the automotive industry combined with practical experience in automotive repair or parts distribution.
Key skills/competency
- Bilingual Quality Assurance Specialist
- English Spanish Testing
- Automotive Parts Knowledge
- AI Interactions
- E-commerce Platform Quality
- Catalog Quality
- Defect Reporting
- Test Case Writing
- ACES PIES
- Call Transcript Analysis
Skills & topics
- Bilingual Quality Assurance Specialist
- QA Testing
- Automotive Parts
- E-commerce
- AI Interactions
- Spanish English
- Defect Reporting
- ACES PIES
- Catalog Quality
- Austin Jobs
How to get hired
- Tailor your resume: Highlight your bilingual skills, automotive parts knowledge, and QA experience.
- Showcase your expertise: Emphasize your familiarity with automotive catalog concepts (ACES/PIES) and structured testing.
- Demonstrate your fit: In your application and interviews, express your passion for the automotive industry and e-commerce.
- Prepare for the interview: Be ready to discuss your experience with AI interactions and how you ensure accuracy.
- Network effectively: Connect with eBay recruiters or employees on LinkedIn to learn more about the team.
Technical preparation
Master QA testing methodologies and best practices.,Familiarize yourself with ACES/PIES standards.,Practice writing clear defect reports.,Test English and Spanish language interfaces.
Behavioral questions
Describe a time you improved a product's quality.,How do you handle conflicting feedback?,Share an example of meticulous attention to detail.,How do you collaborate with technical teams?
Frequently asked questions
- What is the base pay range for a Bilingual Quality Assurance Specialist at eBay?
- The base pay range for this Bilingual Quality Assurance Specialist position at eBay is expected to be between $61,600 and $103,600 annually. The final offer will depend on factors like your location, skills, and experience.
- What are the primary responsibilities of the Bilingual Quality Assurance Specialist role at eBay?
- The Bilingual Quality Assurance Specialist will perform end-to-end testing of human-to-AI interactions for automotive parts purchasing, conduct tests in both English and Spanish, validate AI fitment clarification, examine call transcripts and logs, and support catalog quality initiatives.
- What specific automotive knowledge is required for the Bilingual Quality Assurance Specialist position?
- Strong automotive parts and fitment knowledge is required, ideally from supply chain or repair service experience. Familiarity with automotive catalog concepts and/or Auto Care ACES/PIES is also beneficial.
- Does eBay use AI tools in its hiring process for this role?
- Yes, eBay may use AI tools for administrative tasks in the hiring process. They are committed to responsible AI use and provide details in their Talent Privacy Notice and AI Hiring Guidelines.
- How does eBay support employees needing accommodation?
- eBay is committed to accessibility. If you have a need for accommodation during the application or hiring process, you can contact talent@ebay.com, and they will make every effort to respond to your request promptly.
- What is the work arrangement for the Bilingual Quality Assurance Specialist at eBay?
- This Bilingual Quality Assurance Specialist position is based in Austin, implying an on-site or potentially hybrid work arrangement, with specific details likely discussed during the hiring process.
- What kind of communication skills are important for this Bilingual Quality Assurance Specialist role?
- Strong communication skills are crucial for this role, particularly in following up with product, engineering, and operations teams to ensure clear defect reporting and feature input.