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Service Coordinator - Critical Power

Eaton

Mascot, New South Wales, AustraliaOn Site

Original Job Summary

Overview

Eaton is an intelligent power management company dedicated to improving quality of life and protecting the environment. Within our Power Quality division, we provide power management solutions including UPS, surge protective devices, PDUs, remote monitoring, software, power factor correction, airflow management, rack enclosures and services. This role supports our mission by coordinating service invoicing and scheduling.

Responsibilities

As a Service Coordinator - Critical Power at Eaton you will:

  • Develop strong relationships with customers and stakeholders both face to face and remotely.
  • Support business development in contract renewals, new contracts processing, and renewals.
  • Schedule technicians and service appointments to maximize productivity.
  • Monitor and maintain proper workflow using ERP systems such as Salesforce and SAP.
  • Track daily activities and answer calls with first call resolution focus.
  • Operate under pressure with resilience and problem-solving skills.

Qualifications

Applicants should have at least 2 years of experience as a service coordinator. Experience with SAP or Oracle is advantageous along with strong organizational, multitasking, and communication skills.

What We Offer

  • On-site parking
  • Competitive salary with bonus schemes
  • An inclusive working environment
  • Volunteer days
  • Extensive training and development programs

Key skills/competency

  • Service Coordination
  • Customer Service
  • Contract Management
  • Scheduling
  • ERP Systems
  • Salesforce
  • SAP
  • Communication
  • Organizational Skills
  • Problem Solving

How to Get Hired at Eaton

🎯 Tips for Getting Hired

  • Customize your resume: Highlight ERP and coordination experience.
  • Research Eaton: Understand their power management solutions.
  • Align qualifications: Emphasize SAP/Oracle and customer service skills.
  • Prepare examples: Demonstrate scheduling and multitasking abilities.

📝 Interview Preparation Advice

Technical Preparation

Study Salesforce and SAP interfaces.
Review ERP system transaction workflows.
Practice scheduling software tutorials.
Brush up on data entry accuracy.

Behavioral Questions

Describe a time you handled pressure effectively.
Explain your approach to multitasking.
Share an example of effective stakeholder communication.
Discuss conflict resolution in a service environment.