Out Gate Clerk Customer Service Rep

Job Overview

The Out Gate Clerk Customer Service Rep will work in a fast-paced office environment handling the import community. The role involves servicing customers via phone and email, providing up-to-date information and problem solving support.

Main Responsibilities

• Accept Safeway chassis returns from outside carriers.
• Communicate daily with customers regarding delivery orders and warehouse/Customs moves.
• Ensure cargo is not released prior to US Customs clearance.
• Prepare and check charges meticulously before sending to customers.
• Coordinate with dispatch team on customer expectations.
• Answer customer and US Customs inquiries via phone and email.
• Verify driver documentation such as licenses and registrations.
• Check system for cargo release, payment of charges, and freight release presence.
• Print, scan, file out-gate paperwork and provide copies to drivers.
• Follow up on driver pickup issues via calls or emails.

Additional Information

Hourly Rate: $25.00 per hour.Req Number: CUS-25-00017

Key skills/competency

• Customer Service
• Customs Clearance
• Documentation
• Communication
• Problem Solving
• Attention to Detail
• Dispatch Coordination
• Email Management
• Process Management
• Office Administration