Out Gate Clerk Customer Service Rep
@ East Coast Warehouse & Distribution

Charleston, SC
$52,000
On Site
Full Time
Posted 1 day ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXXXX****** @eastcoastwarehouse.com
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Job Details

Job Overview

The Out Gate Clerk Customer Service Rep will work in a fast-paced office environment handling the import community. The role involves servicing customers via phone and email, providing up-to-date information and problem solving support.

Main Responsibilities

  • Accept Safeway chassis returns from outside carriers.
  • Communicate daily with customers regarding delivery orders and warehouse/Customs moves.
  • Ensure cargo is not released prior to US Customs clearance.
  • Prepare and check charges meticulously before sending to customers.
  • Coordinate with dispatch team on customer expectations.
  • Answer customer and US Customs inquiries via phone and email.
  • Verify driver documentation such as licenses and registrations.
  • Check system for cargo release, payment of charges, and freight release presence.
  • Print, scan, file out-gate paperwork and provide copies to drivers.
  • Follow up on driver pickup issues via calls or emails.

Additional Information

Hourly Rate: $25.00 per hour.Req Number: CUS-25-00017

Key skills/competency

  • Customer Service
  • Customs Clearance
  • Documentation
  • Communication
  • Problem Solving
  • Attention to Detail
  • Dispatch Coordination
  • Email Management
  • Process Management
  • Office Administration
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How to Get Hired at East Coast Warehouse & Distribution

🎯 Tips for Getting Hired

  • Tailor your resume: Highlight customer service and logistics skills.
  • Research East Coast Warehouse & Distribution: Understand their values and operations.
  • Customize cover letter: Emphasize experience in import and customs.
  • Prepare for interviews: Practice logistics and problem-solving examples.

📝 Interview Preparation Advice

Technical Preparation

Review customs clearance protocols.
Practice documentation accuracy procedures.
Understand import logistics software.
Learn chassis and cargo handling methods.

Behavioral Questions

Describe a conflict resolution experience.
Explain how you handle tight deadlines.
Discuss managing multiple customer queries simultaneously.
Share an example of problem solving under pressure.

Frequently Asked Questions