Regional Manager Business Services

Regional Manager, Business Services

Nova Scotia

Are you ready for a new career journey at Nova Scotia's largest credit union? Join our dedicated team at East Coast Credit Union, where commitment to community, member satisfaction, and financial excellence are the foundation of everything we do.

East Coast Credit Union is a community-driven financial institution committed to a better banking model. A credit union is like a bank in many ways, but with cooperative ownership and special focus on people, not profits. We redefine the definition of local and bring Nova Scotians from many regions together with honest lending, savings, and investment products. Be part of an organization committed to fostering growth and empowering individuals on our team and in our East Coast community.

About the Role

Reporting to the Director, Business Services, you will be responsible for credit structuring, portfolio growth, risk monitoring, and delivering exceptional member service. As a trusted advisor, the incumbent works closely with internal teams to offer members holistic financial solutions and long-term partnership. You will ensure the success of commercial members through proactive relationship management, sound credit practices, and a deep understanding of business needs.

Responsibilities:

• Coordinate and manage the activities of direct reports to deliver optimal internal and exceptional member service.
• Participate in maintaining and supporting a high performing and inclusive culture through regular coaching, mentoring, and support for learning and development opportunities.
• Determine staffing and training requirements and keeps track of key metrics related to service standards, member satisfaction and retention, and staff productivity among others. Recommends actions and initiatives as required.
• Assists Branch Managers with credit structuring and assessment and provides training or coaching when required.
• Identify opportunities to deepen relationships and refers members to internal experts and external partners for additional support.
• Build and maintain strong, trust-based relationships with business members.
• Conduct financial analysis and traditional underwriting to assess creditworthiness and structure appropriate lending solutions.
• Prepare complete and accurate credit submissions, ensuring alignment with internal policies and regulatory standards.
• Negotiate loan terms including rates, repayment schedules, and security requirements in collaboration with members.
• Actively monitor portfolio performance, including account activity, covenant compliance, and early signs of credit deterioration.
• Identify and pursue new business opportunities through networking, referrals, and community involvement.
• Ensures the team maintains accurate and up-to-date member records and loan documentation.
• Contribute to departmental reporting, tracking activity and performance against business objectives.

Qualifications:

• Successfully completed a Bachelor’s Degree in Business or Commerce.
• Six to nine years of relevant experience in business lending, including at least two years of supervisory experience, or an equivalent combination of training and experience in credit management.
• Strong leadership skills, with the ability to inspire and guide team members.
• A deep understanding of business lending principles, including risk assessment, credit structuring, and regulatory compliance, with the ability to support and guide team members in complex lending scenarios.
• Exceptional problem-solving and decision-making abilities to address challenges, identify opportunities, and implement effective solutions that align with organizational objectives.
• Excellent communication and interpersonal skills to engage with team members, clients, and partners, ensuring clarity, trust, and alignment on business objectives and solutions.
• Strong organizational and time-management skills to oversee multiple priorities, manage deadlines, and ensure operational excellence in a fast-paced environment.

You Are:

• Knowledgeable in wealth management and sales practices.
• Experienced in lending and skilled at recognizing and reducing risk.
• A change leader who adapts with resilience.
• A team leader who fosters collaboration.
• Committed to developing others.

We Offer:

• Outstanding culture and opportunity to join an engaged and community-focused team.
• Tuition reimbursement, training, and personal development.
• Competitive compensation ($104,012.42 – $125,534.77) and benefits with performance-based incentives.
• Generous benefits package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
• Additional employee perks include but are not limited to wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

Don’t meet every single requirement? At East Coast Credit Union, we believe everyone has potential. If you are excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this role or other opportunities we may have.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted.

At East Coast Credit Union, we are passionate about creating a diverse, equitable, and inclusive workplace and believe a diversity of perspectives, experiences and backgrounds benefit our employees, our members, and our communities.

East Coast Credit Union is committed to providing access, equal opportunity, and accommodation for individuals with disabilities. To request accommodation, please contact Human Resources by email at careers@creditu.ca or by phone at 902.464.7107

Key skills/competency

• Regional Manager
• Business Services
• Credit Structuring
• Portfolio Growth
• Risk Monitoring
• Member Service
• Financial Analysis
• Underwriting
• Leadership
• Relationship Management