Part-time Financial Services Representative
East Coast Credit Union · Dartmouth, NS
- On site
- Part-time
- CA$56,700 / year
- Dartmouth, NS
Job highlights
- Provide counter and telephone service to members.
- Process financial transactions and balance cash.
- Assist members with financial needs.
- Promote credit union products and services.
- Collaborate with a community-focused team.
About the role
Part-Time Financial Services Representative
Dartmouth, Nova Scotia
Are you ready for a new career journey at Nova Scotia's largest credit union? Join our dedicated team at East Coast Credit Union, where commitment to community, member satisfaction, and financial excellence are the foundation of everything we do.
East Coast Credit Union is a community-driven financial institution committed to a better banking model. A credit union is like a bank in many ways, but with cooperative ownership and special focus on people, not profits. We redefine the definition of local and bring Nova Scotians from many regions together with honest lending, savings, and investment products. Be part of an organization committed to fostering growth and empowering individuals on our team and in our East Coast community.
East Coast Credit Union is seeking a Part-Time Financial Services Representative for our Dartmouth Branch, reporting to the Assistant Manager. The successful applicant will be responsible for providing counter and telephone service to current and prospective members; processing financial transactions including daily balancing of cash and transactions; assisting members with their financial needs and promoting credit union products and services.
We offer…
- Outstanding culture and opportunity to join an engaged and community-focused team.
- Competitive compensation ($23.21 - $27.30) to commensurate with experience and education, and benefits with performance-based incentives.
- Potential for flexible work arrangements including Flex Time, Telework and compressed work week.
- Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
- Tuition reimbursement, training, and personal development.
- Additional employee perks include but not limited to annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.
You would…
- Provide exceptional customer service to current and prospective members.
- Pro-actively identify members’ financial needs; suggest appropriate product or service and refer members to other departments.
- Process various financial transactions and balance daily work in an accurate manner.
- Understand all products and services offered by East Coast Credit Union, including facts, features, benefits, advantages, rules, regulations, and price structure.
- Assist in the promotion of new products and services to Credit Union members.
- Respond to member inquiries and resolve any concerns or discrepancies.
- Follow the Credit Union’s security and risk management procedures.
- Demonstrate a team approach and provide support to the Front-Line team.
- Complete other duties as assigned.
You have…
- Completed a certificate or diploma in Business (or other relevant academic experience).
- A minimum of one-year of sales and service experience, preferably in the financial industry, or equivalent combination of education and experience.
You are…
- Passionate about providing exceptional customer service.
- Able to achieve and exceed business/sales objectives.
- Self-motivated with a strong work ethic.
- A critical thinker with problem-solving skills.
- Accurate and have a high attention to detail (data entry, paperwork, cash balancing).
- A great communicator with time management skills.
Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.
Don’t meet every single requirement? At East Coast Credit Union, we believe everyone has potential. If you are excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this role or other opportunities we may have.
We wish to thank applicants in advance; only candidates selected for an interview will be contacted.
Careers - About Us | East Coast Credit Union (eastcoastcu.ca)
Applications will be accepted until: May 1, 2026
At East Coast Credit Union, we are passionate about creating a diverse, equitable, and inclusive workplace and believe a diversity of perspectives, experiences and backgrounds benefit our employees, our members, and our communities.
East Coast Credit Union is committed to providing access, equal opportunity, and accommodation for individuals with disabilities. To request accommodation, please contact Human Resources by email at careers@creditu.ca or by phone at 902.464.7107.
Key skills/competency
- Financial Services Representative
- Customer Service
- Sales
- Transaction Processing
- Cash Balancing
- Product Knowledge
- Member Relations
- Problem Solving
- Teamwork
- Communication
Skills & topics
- Financial Services Representative
- Customer Service
- Financial Transactions
- Sales
- Credit Union
- Banking
- Cash Handling
- Member Assistance
- Part-time
- Nova Scotia
How to get hired
- Research East Coast Credit Union: Understand their cooperative model, community focus, and commitment to members.
- Tailor Your Resume: Highlight your sales, service, and financial industry experience, emphasizing accuracy and attention to detail.
- Showcase Customer Service Skills: Provide examples of how you've exceeded customer expectations and resolved issues effectively.
- Prepare for Behavioral Questions: Be ready to discuss your problem-solving abilities, work ethic, and teamwork experience.
- Apply Early: Submit your application well before the May 1, 2026 deadline to ensure consideration.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the hourly pay range for the Part-time Financial Services Representative at East Coast Credit Union?
- The hourly pay range for this role is $23.21 to $27.30, commensurate with experience and education.
- What are the typical work arrangements available at East Coast Credit Union for this role?
- East Coast Credit Union offers potential for flexible work arrangements, including Flex Time, Telework, and compressed work weeks for this Part-time Financial Services Representative position.
- What educational background is preferred for the Part-time Financial Services Representative role?
- A certificate or diploma in Business, or other relevant academic experience, is preferred for this role.
- What kind of benefits does East Coast Credit Union offer to its employees?
- East Coast Credit Union offers a generous benefit package including a Flexible Health and Dental Plan, up to a 9% employer-matched contribution to a Defined Contribution Pension Plan, tuition reimbursement, training, personal development, and additional employee perks.
- How much sales and service experience is required for the Part-time Financial Services Representative position?
- A minimum of one year of sales and service experience, preferably in the financial industry, or an equivalent combination of education and experience, is required.
- What is the application deadline for the Part-time Financial Services Representative job at East Coast Credit Union?
- Applications will be accepted until May 1, 2026.
- What checks are required for employment at East Coast Credit Union?
- All offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application, which includes a criminal check and a credit check.
- What if my experience doesn't perfectly match every requirement for the Part-time Financial Services Representative role?
- East Coast Credit Union encourages you to apply even if your experience doesn't perfectly align with every qualification. They believe in potential and may consider you for this or other opportunities.
- What does it mean to be a credit union like East Coast Credit Union?
- A credit union is a financial institution with cooperative ownership, focusing on people and community rather than profits, offering honest lending, savings, and investment products.
- How can I request accommodation during the application process for East Coast Credit Union?
- To request accommodation, please contact Human Resources by email at careers@creditu.ca or by phone at 902.464.7107.