Student Success Strategic Leader Pool Director
@ EAB

Hybrid
$100,000
Hybrid
Full Time
Posted 1 day ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXXXX******* @eab.com
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Job Details

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We partner with over 2,800 institutions to drive transformative change through data-driven insights and tailored solutions across enrollment, student success, institutional strategy, data analytics, and advancement.

The Role In Brief

EAB is seeking a Student Success Strategic Leader Pool Director to support our Navigate360 and Starfish technology partners. This role manages partner health, service strategy, renewals, and growth, while leading a team of Strategic Leaders and serving as the main point of contact for executive discussions across the pool.

Specific Responsibilities

  • Manage and report on partner health and service strategy across the pool.
  • Lead and develop a team of Strategic Leaders.
  • Identify renewal, growth, and upsell opportunities in collaboration with Sales and Account Management.
  • Prepare and facilitate virtual and onsite executive-level partner meetings.
  • Collaborate with internal teams to address partner challenges and coordinate solutions.
  • Provide strategic guidance to partners aligning institutional goals with platform engagement for ROI.

Basic Qualifications

  • Bachelor’s Degree
  • Willingness to travel up to 30% (valid Driver’s License)
  • Subject matter expertise in higher education student success
  • Ability to build and maintain executive client relationships
  • Strong prioritization and multi-tasking skills
  • Data-driven storytelling and problem solving abilities

Ideal Qualifications

Commitment to diversity, inclusive behaviors, and continual learning. EAB welcomes a diversity of background and experience.

Compensation & Benefits

The anticipated salary range is $92,500 - $115,000 per year with additional discretionary bonus or incentive compensation. EAB offers a competitive benefits package including medical, dental, 20+ days of PTO, retirement plans, and various wellness programs, among others.

Key skills/competency

  • Higher Education
  • Partner Management
  • Strategic Leadership
  • Data Analytics
  • Client Relationships
  • Renewals
  • Growth Strategy
  • Team Management
  • Executive Communication
  • Problem Solving
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How to Get Hired at EAB

🎯 Tips for Getting Hired

  • Customize Your Resume: Highlight higher education and leadership experiences.
  • Research EAB: Understand their mission and client success stories.
  • Network Strategically: Connect with current and former EAB employees.
  • Prepare for Interviews: Focus on partner management and strategic growth.

📝 Interview Preparation Advice

Technical Preparation

Review data analytics tools and dashboards.
Study partner health metrics and renewal processes.
Practice scenario-based technical case studies.
Refresh knowledge on education technology platforms.

Behavioral Questions

Describe a challenging partner issue resolution.
Explain managing conflicting priorities effectively.
Discuss experiences leading cross-functional teams.
Share a success story in strategic leadership.

Frequently Asked Questions