Field Service Engineer - Southern California -...

@ Dynex Technologies

About Dynex

Founded 70 years ago, DYNEX® TECHNOLOGIES, Inc., is a leading designer and manufacturer of fully automated ELISA microplate workstations, laboratory instruments and associated consumables. Our multidisciplinary team includes design and service engineers, applications scientists, marketing specialists, and precision-manufacturing experts dedicated to innovation and improving health outcomes.

Job Summary

The Field Service Engineer provides high-level on-site technical service and support to clients. Responsibilities include testing, diagnosing, repairing, and documenting services for all Dynex Technologies products either at the customer site or at the factory depot.

Key Responsibilities

• Test, diagnose, and repair Dynex products.
• Communicate effectively with customers for satisfaction.
• Respond promptly to customer calls and emails.
• Report daily status and service details to the team.
• Maintain proper documentation and complete service reports.
• Perform cleanup and manage expense reports and quotes timely.

Requirements

• AS degree in electronic technology or equivalent.
• 3 to 5 years of field service experience.
• Ability to travel extensively (60-99%).
• Computer proficiency in CRM/service software, Word, Excel, PowerPoint, and Outlook.

Work Environment & Benefits

Work is performed in the field, our main office, and laboratories under varied conditions. Benefits include medical, dental, life and disability insurance, a 401(k) plan, flexible schedules, educational assistance, and a positive work environment.

Key skills/competency

Field Service Engineer, Technical Support, Repair, Diagnostics, Customer Communication, Documentation, Electronic Technology, CRM Software, Testing, Travel