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End User Compute Engineer

DXC Technology

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Original Job Summary

Overview

The End User Compute Engineer position at DXC Technology is for a customer-focused professional with experience in end user computing disciplines. Working on-site in Aldermaston/Reading – Green Park, you will support conference rooms, laptops, MPS and hardware services in a dynamic environment.

Key Responsibilities

  • Deliver high-quality customer service and maintain communication through incident lifecycles
  • Manage refurbishment and deployment of PCs across AWE sites
  • Support conference room setups with advanced AV equipment
  • Perform software installations, OS deployments, firmware updates, and patching
  • Customize and test software versions, offering technical support
  • Collaborate with onsite teams to resolve technical issues
  • Offer LAN advice and troubleshoot incidents
  • Support network patching and asset management lifecycle
  • Work alongside project plans and demonstrate initiative under pressure
  • Provide out-of-hours support as needed

Essential Skills & Qualifications

  • Strong verbal and written communication skills
  • Excellent customer service orientation
  • Solid understanding of End User Support models and best practices
  • Experience with HP, Lenovo, Dell hardware break/fix
  • Service Now experience
  • Proficiency in Windows 7/10/11 and Microsoft Office
  • Familiarity with PC and peripheral hardware
  • Knowledge of MOD security classifications and guidelines
  • Full UK Driving Licence

Desirable Skills & Qualifications

  • ITIL Foundation certification
  • SCCM knowledge and practical experience

Additional Information

This role requires visiting a nuclear licensed site. Benefits include a workplace pension, flexible benefits, private medical cover, and access to various training and development resources. DXC Technology emphasizes in-person collaboration and flexibility, fostering an inclusive work environment.

Key Skills/Competency

  • End User Support
  • Customer Service
  • Hardware Deployment
  • Software Installation
  • Networking
  • AV Equipment
  • Incident Management
  • Asset Management
  • Technical Support
  • ITIL

How to Get Hired at DXC Technology

🎯 Tips for Getting Hired

  • Research DXC Technology: Study company culture and technical focus.
  • Customize your resume: Highlight end user computing experience.
  • Align with role requirements: Emphasize hardware and software support skills.
  • Prepare for technical interviews: Review IT troubleshooting scenarios.
  • Show clear communication: Address customer service expertise.

📝 Interview Preparation Advice

Technical Preparation

Review hardware troubleshooting techniques.
Practice software installation scenarios.
Update knowledge on OS deployment.
Study network patching methods.

Behavioral Questions

Describe a challenging IT incident.
Explain teamwork during high pressure.
Illustrate effective communication skills.
Share experience with customer support.