E-Commerce Assistant

E-Commerce Assistant at dunhill

We are seeking a highly organised and analytical Global E-Commerce Assistant to join our team. This role is pivotal in ensuring the smooth execution of day-to-day e-commerce operations, driving cross-functional collaboration, and supporting the strategic growth of our digital platform. This is an ideal role for someone looking to develop their career in e-commerce within a luxury environment.

The successful candidate will work closely with Brand Marketing, IT, CRC, and International E-Commerce teams to maintain operational excellence, resolve issues swiftly, and ensure our clients receive an exceptional online experience.

E-commerce Operations & Execution

• Oversee daily e-commerce operations including order flow monitoring, issue resolution, and cross-functional coordination
• Conduct daily website reviews to identify potential bugs, raising tickets for all website issues and tracking resolution status through to completion
• Support promotional campaign execution, ensuring offers and functionality work correctly across all digital touchpoints
• Monitor system health and troubleshoot operational issues in partnership with technical teams
• Verify product data accuracy in collaboration with the Digital Merchandiser to maintain catalogue integrity
• Manage Google My Business and store locator, ensuring store information is accurate and up to date

Reporting & Analytics

• Produce weekly sales reporting and contribute to sales analysis, tracking monthly performance KPIs (e.g. traffic, conversion, AOV, UPT)
• Monitor website performance metrics and analytics, flagging issues and opportunities to support data-driven decision making
• Support ad hoc reporting requests to inform business decisions and identify performance trends

Budget & Resource Management

• Maintain and support e-commerce operational budgets, coordinate vendor set-ups and raise process purchase orders
• Monitor packaging materials inventory in collaboration with the Logistics Operations team, supporting with re-order and re-stock with demand planning teams

Content & Digital Support

• Support the Digital Content Specialist in publishing and managing website content within Salesforce Commerce Cloud (SFCC)
• Assist in production of product copy by collaborating with external copywriters, managing translations, and uploading content to the PIM
• Support e-commerce photography production as needed, ensuring timely image uploads before product launches and coordinating with the Brand Image Photography team for proper image management
• Support with planning the content calendar for website updates and newsletters

Cross-Functional Coordination

• Collaborate with international teams on operational requirements, issue escalation, and process alignment to ensure global consistency
• Coordinate general administrative tasks for e-commerce team and wider digital teams
• Participate in team creative brainstorms and process optimisations

How You Will Experience Success With Us

• Proven experience in e-commerce operations or digital coordination
• Previous exposure to luxury e-commerce preferred
• Experience with Salesforce Commerce Cloud (SFCC) or similar e-commerce platforms preferred
• Highly self-motivated and analytical, with sharp attention to detail and strong numerical skills
• A keen interest in e-commerce and digital platforms
• Proficient in Excel, with the ability to utilize its functions for data analysis and reporting
• Strong understanding of e-commerce platforms and content management systems
• Familiarity with Google Analytics and/or website performance tracking tools
• Excellent time management, organizational, and prioritization skills to manage multiple workload demands
• Strong communication skills to engage with various teams, adapting to different communication styles
• Capacity to work efficiently under pressure and meet tight deadlines
• Quick grasp of new processes and systems, demonstrating adaptability and a rapid learning curve
• Ability to maintain smooth day-to-day operations while identifying and resolving issues proactively
• Translating data into actionable insights that drive business decisions
• Building strong relationships across teams and geographies to ensure alignment and efficiency
• Resourceful approach to troubleshooting technical and operational challenges
• Maintaining high standards of accuracy in a fast-paced, luxury environment

Key skills/competency

• E-commerce Operations
• Salesforce Commerce Cloud (SFCC)
• Google Analytics
• Data Analysis
• Website Content Management
• Cross-functional Collaboration
• Luxury E-commerce
• KPI Tracking
• Issue Resolution
• Digital Coordination