Salesforce Manager

Salesforce Manager at Duck Creek Technologies

Helping careers take flight. Reshaping an an industry. Enable your career to be Made on Duck Creek.

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location. If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”! To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.

The Role: Salesforce Manager

The Manager, Enterprise Systems is a dynamic leadership role responsible for overseeing the administration and integration of enterprise systems. This position involves managing a team of professionals to ensure the efficient operation and continuous improvement of enterprise systems. The role requires collaboration with various departments to support business objectives and drive technological advancements.

• Lead and manage the enterprise systems and integrations team to deliver high-quality services and solutions.
• Develop and implement strategies to optimize the performance and reliability of enterprise systems.
• Oversee the administration, configuration, and maintenance of enterprise systems, including Salesforce, CPQ and RightRev.
• Ensure the alignment of enterprise systems initiatives with business goals and objectives.
• Collaborate with cross-functional teams to identify and address system requirements and issues.
• Drive continuous improvement in system administration and integration practices and processes.
• Manage the performance and development of team members, providing coaching and mentorship.
• Oversee the implementation of best practices in system administration and integration.
• Ensure the security and compliance of enterprise systems and technologies.
• Develop and manage budgets for enterprise systems and integrations initiatives.
• Monitor and report on key performance indicators related to enterprise systems and integrations.
• Stay updated with the latest trends and advancements in enterprise systems and technologies.
• Perform all other duties and activities as required.
• Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values: Mission: To empower insurers to reimagine the future of insurance Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses Values: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead.

Competencies & Leadership

Core Employee Competencies

• Communication: Effective communication, both verbal and written; includes ability to express ideas clearly, listen actively, and collaborate with colleagues and clients.
• Collaboration: Work effectively in teams, build positive relationships, and contribute to achieving common goals; includes the ability to recognize and incorporate a broad range of diverse perspectives.
• Problem Solving: Can analyze complex situations, identify problems, ask important questions, and generate creative solutions; involves critical thinking, adaptability, and the ability to make informed decisions.
• Accountability: Willingness to accept responsibility for your actions and work; ability to set and achieve meaningful outcomes for oneself.
• Adaptability: Can adapt to change, embrace new technologies, and learn quickly; embracing a growth mindset, being flexible and open to different approaches is highly valued.
• Integrity: Conducts themselves with integrity and professionalism, understands and models our core values, and is obsessed with doing the right thing; incorporates this mindset in how they behave, in the products or services they provide, and how they treat others.
• Cultural Agility: Ability to effectively and comfortably adapt to different cultural contexts. It involves the capacity to understand, communicate, and interact with people from diverse cultural backgrounds in a respectful and inclusive manner.

Leadership Competencies

• Visionary Thinking: Ability to think strategically and develop a compelling vision for the future; can inspire and motivate others by articulating a clear direction and purpose.
• Emotional Intelligence: Can understand and manage their own emotions, as well as empathize with others; they are aware of their impact on others and can navigate relationships and conflicts with empathy and diplomacy.
• Team Building: Adept at building and leading high-performing teams; can attract and retain top talent, delegate effectively, foster collaboration, and create a positive and inclusive work environment.
• Coaching & Development: Committed to the growth and development of their team members; Provide constructive feedback, mentorship, and opportunities for learning and advancement.
• Decision Making: Skilled at making informed and timely decisions; they gather relevant information, analyze it objectively, consider different perspectives, and take decisive action.
• Resilience: Successfully handles challenges, setbacks, and pressure; can bounce back from adversity, stay calm under pressure, and inspire resilience in others.

What You’ve Done (Required Qualifications)

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum of 10 years of experience in enterprise systems administration or a related field.
• Proven experience in a leadership role, managing teams and projects.
• Strong knowledge of enterprise systems administration principles and best practices.
• Experience with enterprise systems and solutions, including hardware, software, and cloud services.

Preferred Qualifications

• Master’s degree in computer science, Information Technology, or a related field.
• Experience in a global software company or a similar industry.
• Certifications in enterprise systems administration, project management, or related areas.

Knowledge, Skills, Abilities & Behaviors

• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to think strategically and drive continuous improvement.
• Strong problem-solving and analytical skills.
• Ability to manage multiple projects and priorities.
• Knowledge of enterprise systems administration principles and best practices.
• Experience with enterprise systems and solutions.
• Ability to collaborate effectively with cross-functional teams.
• Strong understanding of security and compliance requirements.
• Ability to develop and manage budgets.
• Knowledge of key performance indicators and metrics related to enterprise systems administration.
• Ability to stay updated with the latest trends and advancements in the field.
• Strong coaching and mentorship skills.
• Ability to drive change and innovation.
• Commitment to delivering high-quality services and solutions.

Additional Information

• Travel: 0-10%
• Work Authorization: Must be legally authorized to work in the country of the job location
• Physical Requirements: Sedentary Work (Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.)

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited head-hunter or agency resumes. #LI-Remote

Key Skills/Competency

• Salesforce Administration
• CPQ Configuration
• RightRev Management
• Enterprise Systems
• Integrations Architecture
• Team Leadership
• Project Management
• Strategic Planning
• Business Objectives Alignment
• Cloud Services Management