Senior Associate IAM Engineer

Senior Associate IAM Engineer at Duck Creek Payments

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.

What We Are About

Duck Creek is an insurance industry leader, driving transformation and delivering modern SaaS solutions that help insurers set a new standard and revolutionize how consumers interact with insurance companies.

As a leading technology provider to the insurance industry, we don’t just build great software to help insurers conduct business. We deliver software with a fully managed service model that empowers insurance companies to transform their business. With Duck Creek OnDemand, insurers are introducing groundbreaking new products faster than ever before, making smarter data-driven decisions, enhancing the customer experience to meet evolving expectations, and adapting to shifting market conditions and regulatory requirements.

Duck Creek is proud to be a Remote-First employer, empowering our employees with the choice to work from an office, from home or on a hybrid schedule. Our remote-first environment fosters inclusion, collaboration, and ensures a consistent employee experience regardless of location. We support our employees in making a decision that allows them to be the most productive they can be both at work and at home.

If working in a fast paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries into a standard for innovation and open exchange sounds exciting, let us know. We are excited for your career to be Made on Duck Creek.

What You’ll Do

The Senior Associate Identity and Access Management (IAM) Engineer at Duck Creek Technologies plays a key role in implementing IAM solutions across both workforce and customer environments. This role supports the IAM Engineering team by assisting in development and implementation projects while serving as a liaison between the IAM Operations and IAM Engineering teams. The Senior Associate IAM Engineer works closely with fellow IAM engineers and cross-functionally with other teams, providing input on IAM decisions, troubleshooting IAM issues, and supporting workflow automation.

Key Responsibilities

• Assist in implementing and developing IAM solution.
• Act as a liaison between IAM Operations and IAM Engineering, ensuring knowledge transfer and collaboration.
• Troubleshoot IAM system issues, particularly with Okta, Entra, and related identity platforms.
• Work on IAM development projects, including workflow automation, integrations, and identity lifecycle enhancements.
• Collaborate with cross-functional teams, such as Security Architecture, End User Experience & Engineering, and IAM Operations, to support IAM initiatives.
• Provide input on IAM security decisions, access control improvements, and best practices.
• Participate in IAM strategy discussions.
• Adhere to on-call requirements, responding to IAM-related security incidents as needed.
• Provide ongoing support, maintenance, and troubleshooting, including evening, weekend, and on-call support as needed.
• Assist in the development and maintenance of system documentation and protocols, ensuring clarity and accuracy in the management of IAM solutions.
• Perform all other duties and activities as required.
• Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values: Mission: To empower insurers to reimagine the future of insurance Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses Values: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead

Competencies

Core Employee:

• Communication: Effective communication, both verbal and written; includes ability to express ideas clearly, listen actively, and collaborate with colleagues and clients.
• Collaboration: Work effectively in teams, build positive relationships, and contribute to achieving common goals; includes the ability to recognize and incorporate a broad range of diverse perspectives.
• Problem Solving: Can analyze complex situations, identify problems, ask important questions, and generate creative solutions; involves critical thinking, adaptability, and the ability to make informed decisions.
• Accountability: Willingness to accept responsibility for your actions and work; ability to set and achieve meaningful outcomes for oneself.
• Adaptability: Can adapt to change, embrace new technologies, and learn quickly; embracing a growth mindset, being flexible and open to different approaches is highly valued.
• Integrity: Conducts themselves with integrity and professionalism, understands and models our core values, and is obsessed with doing the right thing; incorporates this mindset in how they behave, in the products or services they provide, and how they treat others.
• Cultural Agility: Ability to effectively and comfortably adapt to different cultural contexts. It involves the capacity to understand, communicate, and interact with people from diverse cultural backgrounds in a respectful and inclusive manner.

What You’ve Done

REQUIRED:

• A bachelor’s degree in computer science, Information Technology (IT), Information Security, or a similar discipline and/or equivalent experience relevant to functional area.
• Minimum of 2 years hands-on experience in Identity and Access Management.
• Some understanding of automation/programming concepts.

Preferred:

• Experience with IAM automation workflows.
• Experience with enterprise-level IAM governance platforms.
• Some hands-on programming experience.

Knowledge, Skills, Abilities & Behaviors

• Hands-on experience with Okta (preferred) or other IAM platforms.
• Basic understanding of automation, scripting, or programming concepts, particularly in identity workflows.
• Experience with IAM concepts, including directory services, Single Sign-On (SSO), Multi-Factor Authentication (MFA), Role-Based Access Control (RBAC), and access certification.
• Knowledge of IAM principles, including Identity Governance and Administration (IGA), access control models, and security protocols.
• Strong cross-team collaboration skills, with the ability to serve as a bridge between IAM Operations and IAM Engineering teams.
• Excellent communication skills, both written and verbal, with the ability to clearly document IAM solutions.
• Understanding of SCIM protocol, SAML, and OIDC/OAUTH.
• Strong problem-solving and analytical abilities, with the capacity to address complex IAM-related issues.
• Willingness to learn from other members of the team while providing valuable input to IAM projects.
• Ability to work in a fast-paced, evolving environment while balancing implementation tasks and support duties.
• Provide excellent customer experience and service.

Work Environment & Other Requirements

Travel: 0-10%

Special Hours: May be required to occasionally work evening, weekend, and on-call support as needed.

Work Authorization: Must be legally authorized to work in the country of the job location.

Physical Requirements: Sedentary Work (Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.)

What We Stand For

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/

Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com.

Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws.

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.

Key skills/competency

• Identity and Access Management (IAM)
• Okta
• Microsoft Entra (formerly Azure AD)
• Single Sign-On (SSO)
• Multi-Factor Authentication (MFA)
• Role-Based Access Control (RBAC)
• Identity Governance and Administration (IGA)
• SCIM Protocol
• SAML
• OIDC/OAUTH