Customer Service Agent
DSV - Global Transport and Logistics
Job Overview
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Job Description
Customer Service Agent at DSV - Global Transport and Logistics
Are you ready to be the interface between customers and service providers, quickly resolve complaints, and ensure smooth operations? Then you are exactly right for us as a Customer Service Agent in Euskirchen!
Your Benefits
- Financial Benefits: Capital-forming benefits, company pension scheme, employee discounts, DSV employee card with monthly net credit, Jobrad, anniversary payments.
- Health and Mobility: Supplementary health insurance (division-dependent), display screen glasses, group accident insurance.
- Onboarding: Comprehensive onboarding with an individual training plan.
- Team: A great, dedicated, and motivated team, flat organizational structures, and an open working atmosphere.
- Variety: A varied range of tasks with great decision-making freedom at a global player.
- Flexibility: A modern workplace including transparent flextime regulations and the option for mobile working.
- Further Development: Regular training and courses, e-learnings, Talents@DSV are just some of the personnel development programs to keep your skills up to date. Tailored programs are also possible.
Your Activities
- Communication between service providers and customers.
- Clarification and processing of complaints on a daily basis.
- Shift work (05:30 – 20:00) partly Saturday.
- General customer service via phone and email.
- Contact with service providers in the KEP sector (Courier, Express, Parcel).
- Creation of customer invoices and complaint processing.
Your Profile
- Completed commercial training, ideally as a freight forwarding and logistics services specialist (m/f/d), and relevant professional experience.
- Knowledge in customer service is an advantage.
- Good MS-Office skills (Excel, Teams, Outlook).
- High communication competence, confident demeanor, and service and customer orientation.
- Proficient use of common MS Office applications and experience with CRM systems.
- Very good German and good English language skills, both written and spoken.
Your Contact Person
Kim Carina Wollner, HR Specialist, Recruiting DACH+49 2151 7371691karriere@de.dsv.com
Please apply with your complete application documents. Create a profile, save it, and then click "Apply" again at the end.
Severely disabled persons and those of equal status will be given preferential consideration if equally qualified.
Depending on the location or division, benefits may vary.
DSV – Global Transport and Logistics
Working at DSV means playing in a different league. As a globally leading company in transport and logistics, we are on an extraordinary growth journey. Let's continue to grow together – through innovation, digitalization, and expanding our successes.
With almost 160,000 colleagues in over 90 countries, we work every day to provide reliable services, meet our customers' needs, and help them achieve their goals. We know that we achieve this best by bringing new talents, fresh perspectives, and ambitious people like you into the team.
Performance is in DSV's DNA. We don't just work – we want to shape the future of logistics. This ambition drives a dynamic environment based on collaboration with real team players, responsibility, and initiative. We value diversity, live cultural openness, and respect the dignity and rights of every individual. If you want to make a difference, gain the trust of our customers, and advance your career in a future-oriented company – then you are exactly right here.
Start here. Go anywhere.
Visit us on dsv.com and follow us on LinkedIn and Facebook.
Key skills/competency
- Customer Service
- Logistics Coordination
- Complaint Management
- Client Communication
- MS Office Suite
- CRM Systems
- German Language Proficiency
- English Language Proficiency
- Problem Solving
- Commercial Acumen
How to Get Hired at DSV - Global Transport and Logistics
- Research DSV's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight customer service, logistics experience, and proficiency in MS Office and CRM systems.
- Showcase problem-solving: Prepare examples demonstrating your ability to resolve complex customer issues and maintain satisfaction.
- Practice communication: Emphasize your strong German and English language skills, ready to handle diverse client interactions.
- Highlight relevant experience: Detail your commercial background, especially in freight forwarding or logistics services, as a key asset for DSV.
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