Customer Service Agent Inbound

About the Role

We are looking for you to join our great team in Vaihingen as a Customer Service Agent Inbound (m/f/d).

Your Benefits

• Financial: Capital-forming benefits, company pension plan, employee discounts, DSV employee card with monthly net credit, Jobrad (company bike leasing), anniversary bonuses.
• Health and Mobility: Supplementary health insurance (division-dependent), prescription safety glasses, group accident insurance.
• Onboarding: Comprehensive onboarding with an individual plan.
• Team: A great, dedicated, and motivated team, flat organizational structures, and an open work atmosphere.
• Variety: Diverse tasks with significant decision-making freedom at a global player.
• Flexibility: Modern workplace with transparent flextime and mobile work options.
• Development: Regular further training and seminars, e-learning, Talents@DSV are just a few personnel development programs to keep your skills up-to-date. Tailored programs are also possible.

Your Responsibilities

• Ensure professional and smooth processing of our drivers (m/f/d).
• Book and control incoming goods on time in SAP.
• Independently handle customer complaints and find practical solutions for clarification cases.
• Reliably coordinate container planning and delivery dates.
• Create and maintain statistics and relevant key figures.
• Take over administrative and organizational tasks in daily business.
• Create, check, and release internal transport orders.
• Be responsible for pallet and empty container management, including inventory.
• Work closely and solution-orientedly with our warehouse staff and internal interfaces.
• Monitor our master data and maintain changes.

Your Profile

• Completed apprenticeship as a Kaufmann for Spedition und Logistikdienstleistung (m/f/d), Kaufmann for Büromanagement (m/f/d), or a comparable commercial apprenticeship.
• Alternatively, a commercial apprenticeship with initial experience in the logistics or freight forwarding sector.
• Proficient in SAP.
• Proficient in MS Office.
• Confident communication in German and English, both written and spoken.
• Structured, responsible, and highly committed work approach.
• Team player who maintains an overview even in dynamic situations.

About DSV

Working at DSV means playing in a different league. As a leading global transport and logistics company, we are on an extraordinary growth journey. Let's grow together through innovation, digitalization, and expanding our successes. With nearly 150,000 colleagues in over 90 countries, we work daily to provide reliable services, meet customer needs, and help them achieve their goals. We know we do this best by bringing new talent, fresh perspectives, and ambitious people like you onto the team. Performance is in DSV's DNA. We don't just work – we want to shape the future of logistics. This drives a dynamic environment based on collaboration with real team players, responsibility, and initiative. We value diversity, embrace cultural openness, and respect the dignity and rights of every individual. If you want to make a difference, gain the trust of our customers, and advance your career in a future-oriented company – then you are in the right place. Start here. Go anywhere.

Key skills/competency

• Customer Service
• Inbound Calls
• SAP
• Logistics
• Freight Forwarding
• Complaint Management
• Administrative Tasks
• MS Office
• Teamwork
• Communication