Business Support Specialist, Technical Writer

Business Support Specialist, Technical Writer

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location:

USA - VIRTUAL - US Texas

Division:

Solutions

Job Posting Title:

Business Support Specialist, Technical Writer

Time Type:

Full Time

Position Summary

The Technical Writer will work hand in hand with the SMEs to create simplified work instructions, playbooks and quality alerts by utilizing the client SOP’s and QAB’s. The Technical Writer will report to the Quality Department while supporting the Program Management & Leadership Teams.

Essential Duties And Responsibilities

• Receive SOP’s from the client and organize for transference to SWI templates
• Write simplified SWI’s by utilizing SOP’s
• Update SWI’s by working with site leadership, SME’s/Supes
• Support teams in writing Playbooks for leadership roles or programs
• Submit drafts to SME’s for approval
• Track document update closure for timely implementation
• Submit documents to document control
• Support the quality team with internal audits
• Other duties as deemed necessary by manager

Skills & Abilities

Education & Experience: The successful candidate for this role must possess an in-depth understanding of level 1 and level 2 documentation, be proficient in organizational skills, possess team spirit, successful communication with a varying audience, and must be proficient with computer applications. They should be able to orchestrate multiple projects and be able to prioritize as demand dictates. They will be professional, career driven, detail oriented and have strong computer skills. They will prepare detailed work instructions for operations and coordinate with SME’s for approvals and updates.

Computer Skills: Microsoft Office & G Suite a plus

Certificates & Licenses: Must have a minimum A.A/A.S or equivalent hands on experience

Other Skills

• Technical Writing
• Microsoft Office Applications
• G-Suite Applications
• Project Management/Prioritization
• Auditing

CORE COMPETENCIES

• Independent Contributor
• Accountability
• Communication / Building Partnership
• Customer Orientation
• Developing Oneself
• Drive for Results
• Embracing Change
• Problem Solving
• Professional Competencies

PHYSICAL DEMANDS

Other Physical Requirements: Must wear composite-toed boots, hearing protection, ability to travel by car or plane, high frequency of computer keyboarding, high frequency of viewing a computer monitor, etc.

WORK ENVIRONMENT

Work is performed primarily in office during day and night shifts. The noise level in the work environment is usually quiet in office settings and moderate in other situations.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Salary Information

For this position, the expected base pay range is $85,000.00 – $95,000.00 . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

Equal Employment Opportunity

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

About DSV

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Key skills/competency

• Technical Writing
• Work Instructions
• SOP Development
• Quality Assurance
• Auditing
• Project Management
• Prioritization
• Microsoft Office
• G Suite
• Communication