Senior Content Designer

Company Description

Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

Role Description

We’re looking for an experienced Senior Content Designer to help shape the future of our core Dropbox experience. You’ll craft content strategy and UX writing for features that help millions of people do amazing work every day.

While staying closely connected with other content designers, you’ll embed on the Core Design team. You’ll join the design team’s meetings and critiques, and work closely with product designers, product managers, engineers, researchers, and other content creators.

On Core Design, you’ll own content design for key areas of the Dropbox experience like onboarding, feature adoption, collaboration flows, and high-impact quality improvements. You’ll be responsible for developing and maintaining consistent language patterns across web, mobile, and desktop platforms, making Dropbox feel seamless and easy to use.

Responsibilities

• Own the content strategy and UX writing for key areas of the Dropbox experience, shaping how users understand and navigate the product
• Partner with product design to help define flows, structure, and information architecture
• Translate complex concepts into easy-to-understand experiences
• Develop and evolve scalable language patterns and guidelines that support a consistent experience across surfaces
• Craft content informed by user feedback, metrics, technical constraints, localization, and accessibility standards
• Collaborate closely with product designers, engineers, product managers, researchers, and other stakeholders
• Prioritize across a broad range of needs to focus on the highest impact projects
• Present work in critiques to elevate your craft and help raise the quality of content design across the product
• Collaborate with product marketers and other partners to align messaging

Requirements

• 7+ years of professional writing experience, including 5+ years focused on in-product content
• Strong skills in crafting end-to-end experiences and translating technical talk into human language
• Experience following and creating writing style guidelines
• Proven ability to prioritize across multiple projects and stakeholders
• Experience partnering with designers, researchers, product managers, and engineers
• Experience using AI tools and curiosity about how they can support content and product design
• A portfolio of content design (please include this with your application)

Preferred Qualifications

• Strong skills in demonstrating the impact of content design
• Experience designing content for complex productivity products
• Experience designing cohesive content across web, mobile, and desktop platforms

Key skills/competency

• Content Strategy
• UX Writing
• Information Architecture
• User Experience (UX)
• Product Design Collaboration
• Localization
• Accessibility Standards
• Prioritization
• AI Tools
• Language Guidelines