Director, Internal Communication and Culture

Company Description

Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

Role Description

Our communications team brings the Dropbox story to life and shares it with the world. From news announcements to user stories to speaking engagements, our work takes many forms and reaches diverse, international audiences. We build compelling narratives to help people connect with our product, brand, and vision.

As Director, Internal Communication and Culture, you will lead how Dropbox communicates with its own employees — shaping narratives that inform, align, and inspire teams during moments of momentum and change. Reporting to the Chief Communications Officer, you’ll own the internal communications strategy and lead a high-performing team responsible for creative storytelling, executive communications, and employee engagement at scale.

This role is pivotal as Dropbox enters its next phase of growth through Dropbox Dash and doubling down on the rest of our portfolio — moving beyond change management to proactive, compelling storytelling that connects strategy, customers, product progress, and culture. You’ll partner closely with senior leaders across the company to ensure employees understand not just what we are doing, but why it matters and the important role they play in that.

You’ll have significant visibility and influence across the company, with the opportunity to modernize the ways we amplify our programs, elevate creativity with our Virtual First operating model as we engage with employees, and innovate in the AI-era of internal communications.

Responsibilities

• Own and deliver an integrated internal communications strategy that builds clarity, trust, and engagement across the company
• Lead the Internal Communications team, continuing to scale its impact through clear ownership, strong craft, and thoughtful talent growth
• Partner closely with senior executives and cross-functional leaders as a trusted advisor on employee communications, change management, and alignment
• Drive compelling, proactive storytelling that connects company strategy, customer insights, product progress, and culture
• Drive engagement across all employee channels and events (in-person and virtual), including company-wide and org-level All Hands, AMAs, leadership offsites, Slack campaigns, email cascades, toolkits, and our internal intranet
• Guide internal communications during periods of change, ensuring messages are clear, well-sequenced, and aligned to our values
• Regularly partner with the external communications team on milestones, including product launches, customer progress, and corporate activities (e.g., quarterly earnings, M&A)
• Establish strong operating rhythms, measurement, and feedback loops to continuously improve employee understanding and engagement

Requirements

• 15+ years of experience in internal communications, HR/employee communications, corporate communications, or related fields
• Proven experience leading and scaling high-performing teams
• Exceptional writing, editing, and narrative-building skills with a high bar for craft and fluency in leveraging AI tools to accelerate team impact
• Strong executive presence and experience partnering directly with senior leaders
• Demonstrated ability to navigate organizational change with clarity, empathy, and credibility
• Strategic mindset with strong business acumen and ability to connect communications to company priorities
• Excellent judgment, attention to detail, and ability to operate effectively in complex, fast-moving environments

Preferred Qualifications

• Experience leading internal comms at a high-growth or transformation-stage company
• Background in creative storytelling, campaigns, or brand-adjacent comms
• Experience integrating AI and modern tools into comms workflows
• Comfort operating as both a strategic leader and hands-on advisor when needed
• Experience partnering closely with HR, People teams, or executive offices

Compensation

The expected annual salary for this role in US Zone 2 is $250,900—$339,500 USD, and in US Zone 3 is $223,000—$301,800 USD. This is just one component of Dropbox’s total rewards package, which also includes eligibility for a corporate bonus program and Restricted Stock Units (RSUs).

Benefits

Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our comprehensive benefits include competitive medical, dental, and vision coverage, a 401(k) plan with a generous company match, flexible PTO, paid holidays, and a perks allowance. Additional benefits such as parental leave, child and adult care support, access to over 10,000 global co-working spaces through Gable.to, cell phone and internet allowances, and mental health and wellness benefits are also provided.

Key skills/competency

• Internal Communications Strategy
• Employee Engagement
• Executive Communications
• Change Management
• Creative Storytelling
• Team Leadership
• AI Tools Integration
• Strategic Alignment
• Cross-functional Partnership
• Measurement & Feedback