CX Technical Content Design Intern

Role Description

As a CX Technical Content Design Intern in the Knowledge, Experience, & Platforms (KXP) organization, you will play a crucial role in ensuring our self-serve teams can confidently adopt, implement, and grow with Dropbox products. You will collaborate with the Technical Content Strategist to execute and deliver clear, scalable, and impactful technical documentation that enables customer success across a range of use cases—from integrations and setup, to long-term support and expansion.

This is a highly collaborative role that sits at the intersection of product, support enablement, and customer enablement. You’ll work closely with cross-functional teams to develop content that not only tells the technical story of Dropbox, but empowers users of all levels to get the most out of the Dropbox product suite.

In our Virtual First work culture, you’ll connect with Dropboxers virtually and in-person to build the foundation of a strong professional network. As a Summer intern, you will also have the opportunity to attend our Emerging Talent Summit, where participants from our intern and early-career programs come together in person to build lasting relationships, explore learning and development opportunities, and prepare for their career journey ahead.

For Summer 2026, Dropbox offers two start dates culminating in a 12-week internship:

• May 26 - August 14, 2026
• June 30 - Sep 18, 2026

Responsibilities

• Tell the technical story of Dropbox’s product suite in a way that enables all customers to get the most out of their Dropbox experience.
• Create technical user guides tailored to key departmental use cases (e.g., engineering, support), enabling customers, Customer Success Managers (CSMs), and CX support agents to drive successful product adoption, implementation, and growth.
• Conduct stakeholder and subject matter expert (SME) interviews as part of the discovery phase of content development.
• Manage stakeholder review cycles, setting and managing timeline expectations, and discerning what is actionable feedback and applying updates to content.
• Participate in audits and research to drive case studies around ideal customer profile (ICP) to target areas of impact.

Requirements

• Currently pursuing an undergraduate or graduate degree (graduating in/after Dec 2026) in Content Strategy, Content Design, Information Science, Journalism, English, Communications, Design, Human-Computer Interaction, Technical Writing, or other relevant field.
• Ability to break down complex infrastructure, cloud, or security concepts and communicate them effectively to both technical and non-technical audiences.
• Editorial writing experience, using Chicago Manual of Style.
• Customer obsessed, with a bias towards customer use cases and making technology useful to wide audiences.
• Action-oriented self-starter with a love of making people and companies more effective, an eagerness to learn the ins and outs of how a product works, and a growth mindset driving you to roll up your sleeves to make things happen.
• Passionate about Dropbox's mission and products and representing our customers’ needs.

Preferred Qualifications

• Experience using standardized editorial style and brand guides.
• Experience building enablement content in tools like Highspot, AEM, Guru, or LMS platform.

Compensation

US Pay Range: $4,000—$4,500 USD (monthly rate)

Dropbox is a Virtual First company and is open to hiring candidates in all authorized locations.

Company Description

Dropbox isn’t just a workplace—it’s a living lab for designing a more enlightened way of working. We’re a global community of bold visionaries and resourceful doers shaping the future of Dropbox and, in turn, the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, creating space for meaningful work and lasting relationships. With a startup mindset and enterprise-level opportunities, we expect Dropbox employees to think critically, stay curious, and use modern tools, including AI, to improve how work gets done. Here, you can be who you are and grow into who you’re meant to be. You own your impact, helping make work more intuitive, joyful, and human for yourself and hundreds of millions of people worldwide. If you’re ready to push boundaries and challenge yourself, Dropbox is ready for you.

Team Description

Our Emerging Talent program helps participants grow through mentorship, curated development opportunities, and being a part of a vibrant community. We offer a 12-week summer program where interns can build their technical and non-technical skills, hone their career goals, and connect with peers and leaders at our annual Summit.

Virtual First

Dropbox’s Virtual First way of working is designed to help people do their best work with flexibility, autonomy, and connection. Day to day, teams work remotely with nonlinear schedules and core collaboration hours that support deep focus and individual working styles. We prioritize asynchronous communication to improve clarity, respect deep work time, and reduce unnecessary meetings. While remote work is the primary experience for our employees, we also prioritize intentional, in-person connection. We bring teams together through regular team gatherings, on-demand workspaces, and Dropbox Neighborhood events in order to strengthen team cohesion, foster creativity, and enhance momentum. Virtual First is built to provide the same access to opportunity, growth, and impact for everyone, regardless of location.

This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter). We provide advance notice when possible and encourage candidates to discuss any accommodation needs during the interview process.

Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. See our AI Principles.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.

Key skills/competency

• Technical Content Development
• Content Strategy
• Technical Documentation
• Customer Enablement
• Cross-functional Collaboration
• Information Architecture
• Editorial Writing (Chicago Manual of Style)
• Stakeholder Management
• User Guides
• Product Adoption