Customer Discovery Associate
@ DraftKings Inc.

Boston, MA
$61,000
On Site
Full Time
Posted 23 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXXX***** @draftkings.com
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Job Details

About the Role: Customer Discovery Associate

At DraftKings, AI is integral to driving progress and innovation. As a Customer Discovery Associate, you will be at the forefront of enhancing customer experiences, streamlining operations, and sparking bold ideas. You will interact with high-potential players as you serve as the digital face of the DraftKings brand.

What You’ll Do

  • Engage with high-potential players across multiple communication channels.
  • Evaluate a player's potential for placement in the VIP Program.
  • Assist in developing strategies for player engagement and qualification.
  • Compile player feedback to improve the DraftKings platform.
  • Contribute to business acquisition efforts for new state product launches.

What You’ll Bring

  • Experience with sports betting, gaming economies, and player behavior.
  • 2+ years of experience in a customer-facing role.
  • Ability to thrive in a fast-paced, collaborative, and entrepreneurial environment.
  • Quick thinking and critical negotiation skills.
  • Willingness to travel and work nights and weekends.

Join Our Team

DraftKings is a publicly traded technology company (NASDAQ: DKNG), headquartered in Boston. As a regulated gaming company, you might need to obtain a gaming license if required for your role. Compensation details include a US base salary range of 54,400.00 USD - 68,000.00 USD, plus bonus, equity, and benefits based on location and individual qualifications.

Key skills/competency

  • Customer Engagement
  • Sales Strategy
  • VIP Program
  • Player Evaluation
  • Feedback Analysis
  • Sports Betting
  • Communication
  • Negotiation
  • Collaboration
  • Innovation
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How to Get Hired at DraftKings Inc.

🎯 Tips for Getting Hired

  • Customize your resume: Highlight customer engagement and sales experience.
  • Research DraftKings culture: Explore mission, values, and recent news.
  • Tailor your cover letter: Emphasize relevant sports betting expertise.
  • Prepare for interviews: Practice negotiating and communication examples.

📝 Interview Preparation Advice

Technical Preparation

Review CRM and customer analytics software.
Practice evaluating player metrics.
Familiarize with digital sales platforms.
Study operational best practices in gaming.

Behavioral Questions

Describe a time you solved a customer issue.
Explain how you built strong client relationships.
Detail a challenging negotiation experience.
Share a time you adapted quickly to change.

Frequently Asked Questions