Global Director, Cross-Functional Systems Lead

Job Purpose

To lead and manage all business design aspects of the cross-functional systems for Freight Forwarding services, ensuring that:

• Business requirements as defined by the Global FF Commercial and Product owners are understood, prioritized, and correctly and completely delivered to the IT team for development or configuration.
• New developments in CRM, NPM, Quote Tool, Customer Platform, and any other Cross functional systems are delivered to the end-users as fit for purpose.

To engage Global FF Management (Commercial, Product, Operations, Finance, etc.) to ensure alignment of goals and deliverables, and to support the delivery of the planned business benefits, including productivity targets, revenue generation, cost optimization, etc.

To ensure that the business and IT aspects are completely aligned and that the whole team acts as a single entity to deliver the goals.

To act as the escalation point for business issues relating to the design of the TiaB systems.

Key Accountabilities

The Global Director, Cross-Functional Systems Lead leads the Global Cross Functional Systems business teams (incl. CRM, NPM, Quote Tool, Customer Platform, MDM), coordinating and managing all development requirements and training globally. This role also serves as the principal liaison to Global IT, collecting, defining, and prioritizing system requirements that are then conveyed to Global IT for consideration and development.

Strategic Leadership

• Define and implement the global strategy for cross-functional freight forwarding systems and processes.
• Act as a bridge between business operations and IT to ensure system and process alignment with organizational objectives.
• Drive standardization and harmonization of freight forwarding processes globally.

System & Process Governance

• Own and oversee the cross-functional freight forwarding system landscape, ensuring consistency and adherence to best practices.
• Define and maintain governance frameworks for system changes, process improvements, and compliance.
• Work closely with IT and system vendors to ensure robust system performance and enhancements.

Continuous Improvement Initiatives

• Identify opportunities for process optimisation and efficiency gains.
• Lead cross-functional teams to implement process improvement projects.
• Monitor and report on the progress and impact of improvement initiatives.
• Continuously assess and optimise processes and systems to improve efficiency and reduce costs.
• Identify opportunities for automation and process enhancements.

Quality Management

• Establish and monitor key performance indicators (KPIs) to measure process effectiveness and quality.
• Implement quality control measures and corrective actions as needed.
• Monitor data quality and integrity, promptly identifying and resolving any data transmission errors.
• Implement error-handling procedures to minimise disruptions.

Training And Development

• Develop and implement training programs to enhance the skills and knowledge of operational staff on the relevant freight forwarding systems and processes.
• Ensure consistent training methodologies across regions to maintain high competency standards.
• Work closely with regional leaders to identify training needs and tailor learning solutions accordingly.
• Facilitate workshops, webinars, and hands-on training sessions for system enhancements and process changes.

Data Analysis And Reporting

• Collect, analyse, and interpret data to identify trends and areas for improvement.
• Prepare regular reports and presentations to communicate findings and recommendations.

Compliance And Risk Management

• Monitor regulatory changes in the freight industry and ensure compliance.
• Ensure that freight forwarding processes and systems adhere to regulatory and industry standards.
• Work closely with compliance, legal, and risk management to mitigate operational risks related to systems and processes.

Vendor Management

• Manage relationships with external service providers and technology vendors.
• Negotiate contracts and service level agreements to ensure effective service delivery.

Collaboration

• Collaborate with Global and Regional cross-functional teams to ensure consistent processes and standards.
• Engage with stakeholders to gather input and feedback for process and system enhancements.
• Responsible for the management and leadership of an engaged team, promoting collaboration and ensuring that each is developed and evaluated against goals and objectives which are aligned, specific, measurable, attainable yet challenging, realistic and time bound.

Qualifications, Skills And Experience

• Masters degree in Logistics, Supply Chain Management, or a related field.
• 15+ years of experience in freight forwarding, logistics or supply chain management, with a strong focus on systems and processes.
• Proven experience in process governance, quality management, or continuous improvement in the logistics industry.
• Strong knowledge of freight forwarding systems (TMS, Rate Management, Master Data, Customer Portals, Quotation Tools, etc.).
• Project management skills with the ability to plan, execute, and monitor projects.
• Strong understanding of air and ocean freight operations and regulations.
• Proficiency in data analysis and process mapping tools.
• Exceptional communication and leadership abilities.

About Us

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

Key skills/competency

• Freight Forwarding Systems (CRM, NPM, Quote, Customer Platform, MDM, TMS, Rate Management)
• Process Governance
• Continuous Improvement (Lean, Six Sigma)
• Strategic Leadership
• IT-Business Alignment
• Project Management
• Data Analysis
• Vendor Management
• Global Operations
• Regulatory Compliance (Air/Ocean Freight)