Customer Service & Operations Specialist

Customer Service & Operations Specialist at DP World

The Customer Service and Operations Specialist supports DP World Canada's Freight Forwarding team by coordinating seamless transportation solutions for ocean and air freight. This role offers an exciting opportunity to manage shipments, ensure compliance, and deliver top-notch customer service in a fast-paced and dynamic freight forwarding environment.

Key Responsibilities

• Organizing of transportation with strong focus on ocean and air freight.
• Create files, arrange for pickup and obtain shipment documentation necessary for domestic/international transportation, liaison between parties to provide status updates.
• Follow appropriate work instructions or checklist to create consistency and minimize errors.
• Enter shipment and bookings details into approved freight forwarding platforms in a timely and accurate manner, submit all required documentation from the system (i.e. Master, AES, ACI, EDI, booking confirmations, etc.) and create invoices.
• Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries.
• Ensure safe transport execution in line with official requirements.
• Manage shipments from open to close – handle all day-to-day operational activities and close out the file in accounting.

Knowledge & Qualifications

• 2 plus years working within the freight forwarding industry with a strong focus on ocean and air freight.
• Graduate of an accredited freight forwarding program with strong day to day knowledge of the Freight Forwarding platforms.
• Comprehensive understanding and expertise in the application of Canada's import and export regulations.
• Proactive and collaborative team player with exceptional customer service skills.
• Effective verbal, written, and interpersonal skills and the ability to communicate with clients, carriers, other forwarders, and vendors.
• Knowledge and experience in PC and MS Office applications.
• Must be fluent in English.
• Previous Canadian work experience or experience working directly with Canadian industries.

About Us

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees, spanning 79 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

At DP World Canada We’re Proud To Offer a Well-rounded Total Compensation Package, For All Permanent Positions, That Supports Your Health, Wellbeing, And Career Growth. This Includes But Is Not Limited To

• Competitive salary and annual bonus
• Generous vacation time with paid flex day and volunteer days
• Comprehensive health & dental benefits starting on day one
• Annual health/lifestyle spending account
• Defined contribution pension plan
• Employee wellness initiatives
• Internal training & learning opportunities
• Professional development support

About The Team

DP World Logistics

DP World’s Logistics division is in a period of rapid growth and expansion, having successfully launched over 180 new branches globally since 2022. We build fully customizable and sustainable contract logistics services to push businesses further and faster. Our integrated supply chain solutions harness leading logistical expertise and the most comprehensive infrastructure in the industry to elevate and streamline our customers’ contract logistics needs. Our NVOCC services help navigate complex supply routes with ease, building reliable connections with our customers.

We offer NVOCC services for companies of all sizes, including full and less-than-container (LCL) loads, breakbulk and heavy lift services. From optimal timing to customs and compliance, we work with our customers to deliver solutions that best work for them.

Joining DP World means joining a people-oriented company. You will be amongst great colleagues, enjoying a relaxed environment that values your contributions. We pride ourselves on our openness, approachability, excellence in safety and customer service and our commitment to growth and innovation. We also offer top-notch benefits and perks, including an extensive extended health benefits plan, lifestyle spending account, pension with employer contributions, retirement savings plan, and support for professional development. On top of that, we realize it takes world-class people to run world-class operations, so we offer competitive total compensation packages.

Key skills/competency

• Freight Forwarding
• Ocean Freight
• Air Freight
• Logistics Coordination
• Canadian Import/Export Regulations
• Customer Service
• Shipment Management
• Compliance
• Operations Management
• Documentation