Senior Associate Customer Experience
@ DoorDash

Hybrid
$110,000
Hybrid
Full Time
Posted 4 days ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXXXXXX***** @doordash.com
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Job Details

About The Team

DoorDash's Customer Experience and Integrity team ensures that when there are bumps in the last mile, there's always someone there to help make things right. This team designs, manages, and operates DoorDash's large and growing global network of contact centers, with the goal of delivering outstanding customer experience.

About The Role

This Senior Associate Customer Experience role acts as a pivotal operational bridge for DoorDash's frontline support workforce. You will drive the readiness lifecycle, translating complex product launches, policy shifts, and tooling updates into actionable plans for agents. Your success is measured by executing autonomously, influencing cross-functional partners, and delivering scalable change for the support network.

  • Lead Launch Readiness: Own operational preparedness for key changes.
  • Bridge the Gap: Convey frontline feedback into scalable processes.
  • Key Connector: Build partnerships with Product, Engineering, Policy teams.
  • Impact at Scale: Enable thousands of support agents to deliver exceptional service.

What We Expect

You should have a proven track record of autonomous project execution, excellent communication, a strong operational mindset, and the ability to analyze data. Experience with SQL is a plus.

Compensation & Benefits

The base salary for this position ranges from $74,800 to $110,000 USD. In addition, equity grants and a comprehensive benefits package are offered.

  • 401(k) with matching
  • 16 weeks paid parental leave
  • Medical, dental, vision benefits
  • Flexible paid time off and sick leave

About DoorDash

DoorDash is a technology and logistics company whose mission is to empower local economies. With rapid growth and constant change, the company welcomes diverse perspectives and is committed to fostering an inclusive environment.

Key Skills/Competency

  • Operational Readiness
  • Project Management
  • Process Scalability
  • Stakeholder Engagement
  • Data Analysis
  • SQL
  • Communication
  • Cross-functional Collaboration
  • Change Management
  • Customer Experience
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How to Get Hired at DoorDash

🎯 Tips for Getting Hired

  • Research DoorDash's culture: Study mission, values and recent company news.
  • Customize your resume: Highlight project management and operations skills.
  • Review job description: Emphasize readiness and cross-functional collaboration.
  • Prepare data insights: Brush up on SQL and analytics examples.

📝 Interview Preparation Advice

Technical Preparation

Review SQL queries and data dashboards.
Study operational process frameworks.
Practice technical project management scenarios.
Familiarize with process scalability techniques.

Behavioral Questions

Describe a challenging project you led.
Explain handling cross-team communication issues.
Share examples of operational process improvements.
Discuss adapting to unexpected policy changes.

Frequently Asked Questions