Implementation Partner, In-Store

About The Team

The Customer Success team at SevenRooms is the heartbeat of our customers. We’re a global, collaborative group of relationship builders, problem solvers, and product experts who help hospitality operators achieve their goals. With empathy and a customer-first mindset, we guide clients through every stage of their journey and ensure they get lasting value from the SevenRooms platform.

About The Role

As an Implementation Partner, In-Store, you’ll work directly with new clients to configure and launch their SevenRooms platform. You’ll understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead.

You’re Excited About This Opportunity Because You Will…

• Lead Client Onboarding: Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.
• Manage Multiple Projects: Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.
• Tailor Solutions to Clients: Work closely with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
• Be a Product Expert: Guide clients through the platform, helping them learn and apply tools based on their unique business objectives.
• Collaborate Across Teams: Partner with Sales and Customer Success to support a smooth handoff and drive product adoption.

We’re Excited About You Because…

• You have 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology.
• You’re a clear and confident communicator, both in writing and in person.
• You’re detail-oriented and bring strong critical thinking and problem-solving skills to your work.
• You’re experienced in managing projects and keeping things on track.
• You thrive in fast-paced, startup environments and love working collaboratively with others.

Compensation & Benefits

Actual compensation will be based on factors including skills, experience, and work location. This role includes opportunities for sales commission.

DoorDash offers a comprehensive benefits package including a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits, paid time off, and paid sick leave. Medical, dental, vision, 11 paid holidays, disability, basic life insurance, family-forming assistance, and a mental health program are also provided.

The national base pay range for this position is $69,400—$122,000 USD, with total on-target earnings (base + commissions) between $88,400—$130,000 USD.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and iterate to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company looking for team members to help us expand beyond food delivery to any and all goods.

Key skills/competency

• Client Onboarding
• Project Management
• SaaS Implementation
• Customer Success
• Hospitality Technology
• Stakeholder Management
• Product Expertise
• Problem-Solving
• Communication Skills
• Data Migration