Client Success Manager
@ DoorDash

Hybrid
$90,000
Hybrid
Full Time
Posted 21 days ago

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XXXXXXXXX XXXXXXXXX XXXXXXXX****** @doordash.com
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Job Details

About The Team

The Client Success Team at DoorDash for Business is on a mission to provision, onboard, retain, and grow corporate customers while delivering a white-glove customer experience. The team operates within the Client Success & Strategy organization, focusing on delivering best-in-class customer implementations.

About The Role

As a Client Success Manager, you will work with a diverse range of clients from SMB to Enterprise. Your main responsibilities include analyzing unique client use cases, consulting on best practices, and providing comprehensive training during onboarding. You will work cross-functionally with marketing, finance, and engineering teams and report to the Manager, Sales Ops.

What You Will Do

  • Drive cross-functional engagement for best-in-class onboarding.
  • Act as the customer advocate and represent their voice internally.
  • Shape vision and strategy for customer implementation at DoorDash for Business.
  • Enable customer success that translates into increased gross revenue.
  • Develop and nurture relationships with prominent, Fortune 500 clients.

What We Expect

  • 4+ years of customer-facing or implementation project management experience.
  • Strong bias for action and meticulous approach to project planning.
  • Exceptional detail orientation and ability to adapt in a fast-paced environment.
  • Proven track record in customer success and process improvement.

Benefits & Compensation

This full-time role offers a competitive base salary ($68,400—$115,000 USD) based on experience and location. Benefits include 401(k) matching, paid parental leave, wellness benefits, comprehensive health plans, flexible paid time off, commuter benefits, and more.

Key Skills/Competency

  • Customer Onboarding
  • Enterprise Engagement
  • Cross-functional Collaboration
  • Project Management
  • Process Improvement
  • Strategic Consulting
  • Relationship Management
  • White-Glove Service
  • Analytical Thinking
  • Customer Advocacy
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How to Get Hired at DoorDash

🎯 Tips for Getting Hired

  • Tailor your resume: Highlight customer success and onboarding skills.
  • Showcase project wins: Detail measurable onboarding results.
  • Research DoorDash: Understand mission and business model.
  • Prepare cross-functional examples: Demonstrate teamwork with marketing and finance.

📝 Interview Preparation Advice

Technical Preparation

Review CRM and onboarding software.
Prepare relevant onboarding process documentation.
Study project management tools.
Understand analytics for customer success.

Behavioral Questions

Describe a challenging client onboarding experience.
Explain your teamwork in multi-department projects.
Share how you handle rapid changes.
Discuss a time you improved a process.

Frequently Asked Questions