Associate, Quality Strategy & Operations
DoorDash
Job Overview
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Job Description
About The Team
The Performance Excellence team at DoorDash is transforming how quality is measured, moving from manual sampling to intelligent systems that evaluate every customer interaction. Their vision is to build an automated QA program that scales across every part of the business, including high-impact domains like Fraud, Integrity, and Risk. This team builds systems that surface actionable insights, improve performance, and protect the customer experience.
About The Role
As an Associate, Quality Strategy & Operations, you will be instrumental in driving the design, rollout, and improvement of QA systems that extend beyond support into complex, high-risk workflows. You will collaborate closely with teammates in Product, Risk, Machine Learning, and Operations to scope needs, support execution, and build the necessary structure to scale quality programs across the business. This is an ideal role for a highly structured problem solver who can manage ambiguity, move quickly, and execute with precision.
You will report to the Sr. Manager of Quality Strategy & Expansion within the Customer Experience organization.
You’re Excited About This Opportunity Because You Will…
- Support the Strategy & Operational rollout of Gen-AI based QA systems for customer support.
- Work cross-functionally to turn high-level goals into structured workflows and requirements.
- Build frameworks, documentation, and reporting that ensure clarity and accountability.
- Help shape how DoorDash measures performance, resolution, and experience at scale.
- Contribute to roadmap development and tech scoping for future QA capabilities.
- Leverage insights from calibration and dispute workstreams to inform and refine the design of future automated QA builds.
We’re Excited About You Because…
- You have 1–4 years of experience in strategy, program management, operations, or product support.
- You’re a clear thinker and communicator who can bring order to complexity.
- You’ve supported cross-functional projects involving both technical and business teams.
- You thrive in ambiguous environments and are comfortable managing execution in fast-moving environments.
- Experience with AI tools (e.g., ChatGPT), automation systems, or conversational data is a strong asset.
- You have experience working directly with data or tooling to support performance or process improvements.
- You’re excited to help build systems that drive trust, performance, and customer impact at scale.
Key skills/competency
- Quality Assurance
- Strategy Development
- Operations Management
- Program Management
- AI Tools Integration
- Process Improvement
- Cross-functional Collaboration
- System Design
- Data Analysis
- Customer Experience
How to Get Hired at DoorDash
- Research DoorDash's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand the company's dynamic environment.
- Tailor your resume for Quality Strategy & Operations: Highlight specific experience in QA systems, AI tool integration, and successful cross-functional project management.
- Emphasize problem-solving skills: Prepare compelling examples that demonstrate your structured thinking, ability to manage ambiguity, and precision in executing operational initiatives.
- Showcase technical collaboration: Be ready to discuss instances where you effectively supported projects involving both engineering and business teams, ensuring seamless communication and delivery.
- Connect with DoorDash employees: Network proactively on LinkedIn to gain deeper insights into the company's operations, team dynamics, and specific expectations for the Associate, Quality Strategy & Operations role.
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