Associate, Customer Experience

About the Team

As one of DoorDash's core operations teams, Customer Experience ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs, manages, and operates DoorDash's large and growing global network of support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible.

About The Role

The Associate, Customer Experience role will report into our Teammate Experience Lead and lead the strategic planning to drive industry-leading customer experience initiatives for Dashers. This person will report out on core success metrics, develop strategies to optimize those metrics, and lead cross-functional teams to implement those strategies in a timely and impactful manner.

This role is perfect for someone who wants to develop a strategic mindset as well as the operational rigor to bring that strategic mindset to life.

Why You'll Be Excited About This Opportunity

• Partner with teams within customer experience, and our product, engineering, and tools teams to improve processes and the resulting customer experience for our Dashers.
• Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience.
• Accomplish your recommendations from start to finish, from digging into Excel/SQL to creating a budget to implementing timelines, aligning partners, testing ideas, achieving and measuring results.
• Partner with support and company-level leadership to guide priority projects.

What Makes You a Great Fit

• Organized: You thrive in creating structure out of nothing.
• Problem Solver: You solve problems from first principles, excited to innovate beyond traditional methods.
• Versatile: You thrive with a diverse set of responsibilities across various disciplines and teams.
• Analytical: You let data win arguments, comfortable pulling your own data in SQL or modeling in Excel.
• Persuasive: You are an effective communicator, speaking confidently and listening openly.
• Urgency: Speed excites you, preferring accomplishment today over tomorrow.
• Relentless: You do what it takes to win, no matter what.
• Experienced: You have 2+ years of experience succeeding in competitive or challenging environments.

Compensation & Benefits

The successful candidate’s starting pay will fall within the national base pay range of $64,600—$95,000 USD, determined by job-related factors including skills, experience, qualifications, work location, and market conditions. Compensation includes opportunities for equity grants.

DoorDash offers a comprehensive benefits package to all regular employees, including:

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness and commuter benefits match
• Paid time off and paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance and mental health program

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. As a technology and logistics company, we're growing rapidly and constantly changing, offering team members opportunities to share unique perspectives, solve new challenges, and own their careers.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives, believing that true innovation happens when everyone has room at the table. DoorDash values a diverse workforce and encourages individuals who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans to apply.

Key skills/competency

• Customer Experience Strategy
• Data Analysis
• Process Improvement
• Cross-functional Collaboration
• Project Management
• SQL
• Excel Modeling
• Strategic Planning
• Problem Solving
• Stakeholder Management