Senior Manager, Merchant Strategy & Operations
@ DoorDash USA

San Francisco, California, United States
$170,000
On Site
Full Time
Posted 23 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXX***** @doordash.com
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Job Details

About the Team

DoorDash empowers over 500,000 local businesses by connecting them to customers. On the Merchant Team, we’re building the easiest, most profitable way for merchants to grow.

Our mission is to sign up every merchant, onboard them instantly, fully represent their brand and products, and drive consistent profitable growth.

About the Role

As a Senior Manager, Merchant Strategy & Operations, you will shape the vision and execution of the merchant onboarding experience. You will help merchants onboard seamlessly onto the DoorDash marketplace and set them up for success.

  • Develop critical tools for merchant business operations.
  • Drive impactful changes with cross-functional leadership.
  • Strategize from first principles to serve merchant needs.
  • Turn strategies into experiments with measurable outcomes.
  • Analyze operational and financial impacts with data.
  • Collaborate with marketing, design, product, engineering, analytics, sales, and operations teams.

What We Are Looking For

  • 8+ years of experience in consulting, strategy, product management, or related fields.
  • Direct people management experience.
  • Agility and bias to action in a fast-paced environment.
  • Strong analytical skills with experience in SQL and/or Excel.
  • Exceptional communication and business acumen.
  • Bachelor's degree required.

Compensation & Benefits

The starting base salary ranges from $170,000 to $250,000 USD, with opportunities for equity grants. Employees enjoy comprehensive benefits including a 401(k) with matching, paid parental leave, wellness and commuter benefits, flexible paid time off, and much more.

Commitment to Diversity & Inclusion

DoorDash is committed to a diverse and inclusive workplace. All qualified candidates are encouraged to apply regardless of race, color, ancestry, national origin, religion, age, gender, sexual orientation, disability, veteran status, or other protected characteristics.

If accommodations are needed, please inform your recruiting contact upon initial connection.

Key skills/competency

  • Merchant Onboarding
  • Strategy
  • Operations
  • Analytics
  • SQL
  • Cross-functional Leadership
  • Product Management
  • Consulting
  • Communication
  • Data Analysis
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How to Get Hired at DoorDash USA

🎯 Tips for Getting Hired

  • Research DoorDash culture: Understand their marketplace mission and values.
  • Tailor your resume: Highlight strategy, operations, and leadership experience.
  • Showcase analytical skills: Emphasize SQL, Excel, and data-driven decisions.
  • Prepare for cross-functional interviews: Be ready to discuss collaboration examples.

📝 Interview Preparation Advice

Technical Preparation

Review SQL syntax and database queries.
Practice Excel data analysis techniques.
Familiarize with operational metrics.
Study analytics case studies.

Behavioral Questions

Describe a challenge in team leadership.
Explain a time you drove cross-functional success.
Share an experience of resolving ambiguity.
Discuss handling fast-paced project changes.

Frequently Asked Questions