Customer Service Associate

Overview of the Customer Service Associate Role at Dollar Tree Stores

Dollar Tree Stores is seeking a dedicated Customer Service Associate to enhance the shopping experience for every customer. This role is pivotal in maintaining a welcoming and efficient store environment, ensuring customer satisfaction, and contributing to overall store operations.

Key Responsibilities

• Assist customers with inquiries and provide recommendations to enhance their shopping experience.
• Efficiently manage sales transactions and operate the assigned cash register.
• Uphold the security of cash and protect company assets diligently.
• Ensure the store remains well-stocked and merchandise is recovered appropriately.
• Receive and unload merchandise, contributing to stock replenishment in line with productivity standards.
• Cultivate a positive, safe, and respectful environment through professional and friendly interactions with customers, associates, and leaders.
• Maintain the cleanliness and presentability of the entire store, including restrooms, floors, and trash removal.
• Perform other duties as assigned to support store operations.

Skills and Experience

To succeed as a Customer Service Associate, candidates should possess the following:

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environments is highly preferred.
• Demonstrated ability to follow instructions and interpret operational documents.
• Capable of lifting 30 to 50 lbs. from floor to above shoulder height and meeting physical demands such as frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are essential.
• Strong organizational and communication skills are required.
• Effective problem-solving and decision-making abilities are necessary.

Perks and Benefits

Dollar Tree Stores values its associates and offers a comprehensive rewards package designed to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, benefits include:

• Employee Assistance Program (EAP)
• Retirement plans
• Educational Assistance
• And much more!

Key skills/competency

• Customer Service
• Cash Handling
• Retail Operations
• Merchandise Stocking
• Inventory Management
• Communication Skills
• Problem Solving
• Team Collaboration
• Store Cleanliness
• Physical Stamina