2 days ago
Customer Service Associate
Dollar Tree Stores
On Site
Full Time
$11,960
Berea, OH
Job Overview
Job TitleCustomer Service Associate
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$11,960
LocationBerea, OH
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Job Description
Customer Service Associate at Dollar Tree Stores
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.
Duties and Responsibilities
- Assist customers with questions and recommendations.
- Manage sales transactions while working assigned cash register.
- Maintain security of cash and protect company assets.
- Keep the store well-stocked and recover merchandise.
- Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
- Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
- Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
- Other duties as assigned.
Skills and Experience
- High school diploma or equivalent is preferred.
- Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
- Ability to follow instructions and interpret operational documents is required.
- Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
- Excellent customer service and relationship management skills are required.
- Strong organizational and communication skills are required.
- Strong problem-solving and decision-making skills are required.
Perks and Benefits
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
- Employee Assistance Program
- Retirement plans
- Educational Assistance
- And much more!
Key skills/competency
- Customer Service
- Sales Transactions
- Cash Handling
- Merchandise Stocking
- Store Cleanliness
- Team Collaboration
- Problem-Solving
- Communication Skills
- Physical Stamina
- Retail Operations
How to Get Hired at Dollar Tree Stores
- Research Dollar Tree Stores's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Customize your resume: Highlight retail experience, customer service achievements, and physical capability for tasks relevant to a Customer Service Associate role.
- Showcase problem-solving: Prepare specific examples demonstrating your problem-solving and decision-making skills in a customer service or retail setting.
- Emphasize communication: Practice articulating your strong communication, relationship management, and teamwork skills during the interview process.
- Understand store operations: Familiarize yourself with typical retail duties such as cash handling, merchandising, and store maintenance at a discount retailer.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What are the primary responsibilities of a Customer Service Associate at Dollar Tree Stores?
02What kind of prior experience is preferred for this Customer Service Associate role at Dollar Tree?
03What physical demands are expected for a Customer Service Associate at Dollar Tree Stores in Berea, OH?
04Does Dollar Tree Stores offer benefits for part-time Customer Service Associates?
05How does Dollar Tree Stores ensure a positive work environment for its associates and customers?
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