2 days ago
Customer Service Associate
Dollar Tree Stores
On Site
Full Time
$11,000
Lyndhurst, OH
Job Overview
Job TitleCustomer Service Associate
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$11,000
LocationLyndhurst, OH
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Job Description
Job Summary
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.
Duties and Responsibilities
- Assist customers with questions and recommendations
- Manage sales transactions while working assigned cash register
- Maintain security of cash and protect company assets
- Keep the store well-stocked, and recover merchandise
- Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
- Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
- Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
- Other duties as assigned*
Skills and Experience
- High school diploma or equivalent is preferred
- Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
- Ability to follow instructions and interpret operational documents is required
- Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
- Excellent customer service and relationship management skills are required
- Strong organizational and communication skills are required
- Strong problem-solving and decision-making skills are required
Perks and Benefits
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
- Employee Assistance Program
- Retirement plans
- Educational Assistance
- And much more!
Key skills/competency
- Customer Service
- Sales Transactions
- Cash Handling
- Inventory Management
- Store Operations
- Merchandising
- Cleaning Standards
- Problem-Solving
- Communication Skills
- Physical Stamina
How to Get Hired at Dollar Tree Stores
- Research Dollar Tree's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume to highlight customer service, retail experience, and operational skills relevant to Dollar Tree.
- Prepare for common interview questions: Practice scenarios involving customer interactions, problem-solving, and teamwork specific to retail environments.
- Showcase your dedication: Emphasize reliability, a positive attitude, and a strong work ethic during your application and interview.
- Highlight physical capabilities: Be ready to discuss your ability to perform tasks like lifting and standing, as required for the role.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What are the primary responsibilities of a Customer Service Associate at Dollar Tree?
02Is previous retail experience required for the Customer Service Associate role at Dollar Tree?
03What physical requirements are necessary for this Customer Service Associate job at Dollar Tree?
04What kind of benefits does Dollar Tree offer to part-time Customer Service Associates?
05How can I demonstrate strong customer service skills during my interview for the Customer Service Associate position at Dollar Tree?
06What is the typical work arrangement for a Customer Service Associate at Dollar Tree?
07What is the expected salary for a Dollar Tree Customer Service Associate?
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