Customer Service Associate

About the Role: Customer Service Associate at Dollar Tree Stores

We are looking for a dedicated Customer Service Associate to join our team at Dollar Tree Stores. This role is crucial in ensuring every customer enjoys a positive and efficient shopping experience.

You will be responsible for a variety of tasks that contribute to the smooth operation and inviting atmosphere of our store.

Key Responsibilities

• Assist customers with inquiries, provide recommendations, and offer exceptional service.
• Accurately manage sales transactions and operate the assigned cash register.
• Maintain the security of cash and diligently protect company assets.
• Ensure the store is consistently well-stocked, and efficiently recover merchandise.
• Receive incoming merchandise and assist with unloading trucks and restocking shelves according to productivity standards.
• Foster a positive, safe, and respectful environment through professional and friendly interactions with customers, fellow associates, and leaders.
• Maintain high standards of cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out trash, and ensuring all areas are neat and presentable.
• Perform other duties as assigned to support store operations.

Skills and Experience

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hospitality, restaurant, grocery, or drug store environments is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be capable of lifting between 30 and 50 lbs. from floor to above shoulder height.
• Must meet the physical demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are essential.
• Strong organizational and communication skills are a must.
• Strong problem-solving and decision-making skills are required.

Perks and Benefits

Dollar Tree Stores offers a comprehensive range of rewards designed to support your health, wealth, and mental well-being. Our benefits package includes medical, pharmacy, dental, and vision insurance, along with:

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And many more valuable benefits!

Key skills/competency

• Customer Service
• Cash Handling
• Merchandise Management
• Stocking
• Store Operations
• Communication Skills
• Problem-Solving
• Team Collaboration
• Physical Stamina
• Retail Experience