GCP Product Support Specialist/Billing Speciali... @ DoiT
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Job Details
Overview
DoiT is seeking a GCP Product Support Specialist/Billing Specialist to join our Client Services team. This remote role spans Eastern Europe, the UK, Ireland, and Spain, and focuses on providing world-class SaaS application and billing support in a fast-paced environment.
Who We Are
DoiT is a global technology company partnering with cloud-driven organizations to drive growth and innovation. With multicloud expertise in Kubernetes, GenAI, and CloudOps, we serve over 4,000 customers worldwide as an award-winning partner of AWS, Google Cloud, and Microsoft Azure.
The Opportunity
The specialist will work hands-on with customers to educate, mentor, and solve technical problems, ensuring optimal use of our product. Responsibilities include billing inquiries on Google Cloud Platform (GCP), troubleshooting issues, and collaborating with internal teams to improve documentation and knowledge bases.
Responsibilities
- Operate as a DoiT expert on GCP billing inquiries.
- Analyze customer billing data and highlight discrepancies.
- Respond urgently to new and escalated support issues.
- Create and update knowledge base articles and FAQs.
- Collaborate with Account and Support teams on issues.
Qualifications
- 3+ years in technical support within a B2B SaaS environment.
- 1-2+ years experience with GCP billing.
- Experience with ticketing systems like Salesforce, Zendesk, or ServiceNow.
- Strong technical troubleshooting and documentation skills.
- Excellent communication and analytical capabilities.
Bonus Points
- GCP Digital Cloud Leader certification.
- Familiarity with finance or data analytics tools (Tableau, Domo, SQL).
Benefits
- Unlimited Vacation
- Flexible Working Options
- Health Insurance and Parental Leave
- Employee Stock Option Plan and Home Office Allowance
- Professional Development Stipend and Peer Recognition Program
Key skills/competency
- GCP
- Billing
- SaaS
- Technical Support
- Troubleshooting
- Documentation
- Customer Service
- Ticketing Systems
- Knowledge Base
- Remote Work
How to Get Hired at DoiT
🎯 Tips for Getting Hired
- Customize your resume: Highlight GCP billing and support skills.
- Showcase technical skills: Detail experience with SaaS platforms.
- Emphasize remote experience: Prove adaptability to virtual work.
- Prepare for technical interviews: Practice troubleshooting scenarios.
- Research DoiT: Understand their cloud expertise and values.