SRE Manager

SRE Manager at Docusign

Docusign brings agreements to life for over 1.5 million customers and more than a billion people in over 180 countries. By leveraging intelligent agreement management, Docusign unlocks business-critical data traditionally trapped in documents, transforming the way companies create, commit, and manage agreements with their leading e-signature and contract lifecycle management (CLM) platform.

As an SRE Manager, you will be instrumental in leading and mentoring a team of Site Reliability Engineers, ensuring the reliability, scalability, and optimal performance of Docusign's core systems. You will champion the adoption of SRE best practices, including SLIs/SLOs, thorough post-mortems, and comprehensive automation initiatives to significantly reduce operational toil. Your role encompasses fostering team development, expertly managing incident responses, deploying effective monitoring solutions, and collaborating across diverse cross-functional teams to embed reliability into every phase of the software lifecycle. You will also play a crucial role in influencing architectural decisions and contributing to the strategic long-term technical vision of the SRE organization.

This pivotal position involves ensuring the reliability, scalability, and performance of critical systems and services. You will lead a talented team of SREs, cultivate a culture of operational excellence, and drive the consistent adoption of best practices in reliability engineering. This is a people manager role, reporting directly to the Senior Manager, Site Reliability Engineering.

Key Responsibilities

• Lead, mentor, and grow a team of high-performing Site Reliability Engineers.
• Foster a collaborative and supportive team environment, promoting continuous learning and professional development.
• Conduct regular one-on-one meetings, performance reviews, and provide constructive feedback.
• Recruit, onboard, and retain top SRE talent.
• Drive the implementation and continuous improvement of SRE principles and practices, including SLIs, SLOs, error budgets, and post-mortems.
• Oversee the design, development, and maintenance of robust, scalable, and highly available infrastructure and applications.
• Implement and optimize monitoring, alerting, and logging solutions for proactive issue identification and resolution.
• Participate in incident response, root cause analysis, and problem resolution processes, ensuring effective communication and remediation.
• Maintain and operate disaster recovery plans and strategies.
• Reduce operational toil through automation and tooling development.
• Participate in an on-call rotation every 4 weeks.
• Collaborate closely with development, product, and other engineering teams to integrate reliability into the entire software development lifecycle.
• Influence architectural decisions to ensure systems are built with reliability, scalability, and maintainability in mind.
• Define and track key reliability metrics and report on the overall health and performance of our systems.
• Contribute to the long-term technical vision and strategy for the SRE function.

What You Bring

Basic Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 5+ years of experience in Site Reliability Engineering, DevOps, or a similar role.
• 5+ years of experience in a leadership or management position, leading SRE or infrastructure teams.
• Experience with large-scale distributed systems and cloud platforms (e.g., AWS, Azure, GCP).
• Experience with SRE principles, methodologies, and tools.
• Experience in at least one scripting or programming language (e.g., Python, Go, Java, Ruby).
• Experience with infrastructure as code (e.g., Terraform, CloudFormation, Ansible).
• Experience with networking, operating systems (Linux/Unix), and database technologies.
• Demonstrated ability to lead and motivate a team, fostering a culture of ownership and accountability.

Preferred Qualifications:

• Excellent problem-solving, analytical, and communication skills.
• Master's degree in Computer Science or a related field.
• Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes).
• Familiarity with CI/CD pipelines and tools.
• Experience with performance tuning and optimization.
• Experience with monitoring, alerting, tracing, logging, and performance management technologies (OpenTelemetry, Grafana, Kusto, PromQL, Splunk, Dynatrace, DataDog).
• Knowledge of security best practices in a cloud environment.

Job Designation

This position is designated as Remote, meaning the employee is not required to be in or near an office frequently and primarily works from a designated remote work location. Docusign reserves the right to adjust job designations based on business needs and local regulations.

Key skills/competency

• Site Reliability Engineering (SRE)
• Cloud Platforms (AWS, Azure, GCP)
• Distributed Systems
• Automation & Scripting (Python, Go, Java)
• Infrastructure as Code (Terraform, Ansible)
• Monitoring & Alerting (Grafana, Splunk, DataDog)
• Incident Response & Post-mortems
• Team Leadership & Mentorship
• Scalability & Performance Optimization
• Disaster Recovery