Content Designer

Company Overview

Docusign brings agreements to life for over 1.5 million customers and more than a billion people in over 180 countries. Docusign solutions accelerate business processes and simplify lives. Through intelligent agreement management, Docusign unlocks business-critical data previously trapped in documents, which often disconnected from business systems, costing time, money, and opportunity. Utilizing Docusign’s Intelligent Agreement Management platform, companies can efficiently create, commit to, and manage agreements with solutions from the #1 company in e-signature and contract lifecycle management (CLM).

What You'll Do as a Content Designer

As a Content Designer at Docusign, you will be an integral partner with the Design, Product Management, and Engineering teams. Your primary goal is to produce UI content that significantly enhances the user experience and promotes easy product adoption. You understand the critical importance of deep customer knowledge and its direct impact on content effectiveness. You will thrive when writing original in-app copy and supporting product copy, all while collaborating extensively with multiple stakeholders, including Design, Research, Marketing, and Product Management.

This position operates as an individual contributor, reporting directly to the Manager, Content Design.

Responsibility

• Develop and maintain UI copy for assigned product capabilities and features.
• Write new copy for the Docusign UI, including labels, feature naming, and instructional in-app user communication.
• Review and revise existing copy to ensure it meets current standards and user needs.
• Ensure timely delivery of copy that aligns with product releases and quality standards.
• Help drive clarity and consistency in tone and terminology, employing a systemic approach for in-product copy.
• Contribute to content standards and guidelines, ensuring overall consistency and clarity.
• Collaborate with UX designers to create a cohesive cross-product experience.
• Use feedback and data to make informed content decisions and continuously improve copy.
• Serve as the resident UI copy expert, collaborating with and coaching designers, writers, PMs, and engineers as appropriate.

Job Designation

Hybrid: This role requires employees to divide their time between in-office and remote work, with access to an office location being mandatory. The in-office expectation is a minimum of 2 days per week, though this may vary by team.

Positions at Docusign are assigned a job designation of either In Office, Hybrid, or Remote and are specific to the role. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation based on business needs and local law.

What You Bring

Basic Qualifications:

• 5+ years of experience in content design, UX copywriting, or a related field.
• 5+ years of experience supporting delivery for web apps.
• Experience with creating UI content in a high-tech environment, preferably a SaaS, software, or hardware setting.
• Experience working with and creating content guidelines.
• Experience with Google Workspace.
• A strong portfolio of UX-focused writing samples and/or style guidelines.
• Experience working on multi-disciplinary teams.

Preferred Qualifications:

• Strong communication skills, both verbal and written.
• Experience writing for a variety of audiences, including enterprise customers.
• Familiarity with structured-authoring frameworks or tools (e.g., CCMS).
• Familiarity with design tools (e.g., Figma).
• Familiarity with generative AI tools.
• Ability to use feedback to improve content and contribute to documentation quality.

Wage Transparency

Pay for this position is determined by several factors, including geographic location and job-related knowledge, skills, and experience.

Based on applicable legislation, the below details base salary ranges in the following locations:

• California: $126,900.00 - $197,800.00 base salary
• Illinois, Colorado, Massachusetts and Minnesota: $120,800.00 - $166,100.00 base salary
• Washington, Maryland, New Jersey and New York (including NYC metro area): $120,800.00 - $174,525.00 base salary

This Role Is Also Eligible For The Following

• Bonus: Non-Sales roles are eligible for a company bonus plan, calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Benefits

Global benefits provide options for the following:

• Paid Time Off: Earned time off, as well as paid company holidays based on region.
• Paid Parental Leave: Up to six months off with your child after birth, adoption, or foster care placement.
• Full Health Benefits Plans: Options for 100% employer-paid and minimum employee contribution health plans from day one of employment.
• Retirement Plans: Select retirement and pension programs with potential for employer contributions.
• Learning and Development: Options for coaching, online courses, and education reimbursements.
• Compassionate Care Leave: Paid time off following the loss of a loved one and other life-changing events.

Life at Docusign

Working Here: Docusign is committed to building trust and making the world more agreeable for our employees, customers, and the communities in which we live and work. You can count on us to listen, be honest, and strive to do what’s right every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, be heard, exchange ideas openly, build lasting relationships, and do the work of their life. You will feel deep pride in your work, as your contribution helps us make the world better than we found it. And for that, you’ll be valued by us, our customers, and the world.

Accommodation: Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process, please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice: This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.

Equal Opportunity Employer: It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude, and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster

Key skills/competency

• UI Content Strategy
• UX Writing
• Content Design
• User Experience
• Product Content
• Stakeholder Collaboration
• Content Guidelines
• Information Architecture
• Data-Driven Content
• Figma (Design Tools)