Accounts Receivable Analyst

@ Docusign

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate business and simplify lives. Using the Intelligent Agreement Management platform, companies can create, commit, and manage agreements while unlocking business-critical data trapped in documents.

What You'll Do

As an Accounts Receivable Analyst, you will engage in daily communication with internal and external customers, collect receivables and reconcile disputes. You will manage customer collections in North America, resolve past due and disputed items, and collaborate with sales and management. You will also manage refunds, account adjustments, write offs, and maintain detailed records while identifying opportunities for automation and process improvement.

Responsibilities

• Analyze account information and communicate next steps with your supervisor.
• Own North American customer collections and streamline processes through automation.
• Resolve past due and disputed items to maintain customer relationships.
• Manage refunds, account adjustments and write offs according to policy.
• Reconcile customer accounts and document all customer interactions.
• Address large scale account issues affecting customer experience.
• Oversee 3rd party collections and bankruptcy processes.
• Perform additional duties as assigned.

Job Designation & Work Arrangement

This is a remote role. Employees work from a designated remote work location most of the time. Job designations can change based on business needs.

What You Bring

Basic Requirements: 5+ years of collection experience, CRM experience (Salesforce preferred), proficiency in MS Office Suite including Excel, Access, Oracle, Essbase, SQL and VBA.

Preferred Skills: Excellent problem-solving; strong communication in Spanish and English; effective negotiation; proven dispute reconciliation; capability in data analysis; experience in public companies and ERP systems; and a BA/BS degree.

Compensation & Benefits

Pay varies by geographic location and experience with hourly rates provided for several states. In addition, bonus potential and a comprehensive benefits package including paid time off, health benefits, retirement plans, learning opportunities, and compassionate care leave are offered.

Life at Docusign

Docusign is committed to building trust and equality in the workplace. The company values open ideas, lasting relationships and honesty in everyday work. Reasonable accommodations are provided in the application process, and the company promotes diverse talents and equal opportunity for all.

Contact Information

For accommodations: accommodations@docusign.com. For issues in the application process contact: taops@docusign.com.

Important Note

This role is not available for candidates in Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.

Key skills/competency

• Collections
• Reconciliation
• Dispute Resolution
• Automation
• CRM
• Data Analysis
• Customer Service
• Excel
• Oracle
• Communication