Senior UX Researcher

About DocMorris

DocMorris stands for customer-oriented, innovative services and a wide variety of products centered around digital healthcare. These range from quick appointment scheduling for online doctor visits on TeleClinic's telemedicine platform to pharmaceutical advice and supply of prescription and over-the-counter medications, as well as health products from Germany's best-known online pharmacy.

Additionally, our marketplace offers a broad supplementary range of medical aids, health products, and items from the nutrition, beauty, and family sectors. This allows DocMorris to provide customers with easy access to comprehensive health services in one place with just one click. In the German segment, the Swiss DocMorris AG generated an external turnover of 1,022 million CHF in 2024 with over 10 million active customers.

The Role: Senior UX Researcher

As a Senior UX Researcher, your work will significantly contribute to the further development of our products and services, actively shaping the future of DocMorris. You will work closely with Product Designers, Product Owners, and Software Developers, translating complex user needs into actionable insights that drive strategy and design decisions.

You will play a central role in advancing our UX research direction and shaping our research methodologies to foster a consistently user-centric culture. This position is for passionate researchers who want to make an impact, strengthen user understanding within the company, and accompany product development from early idea phases to implementation.

Your Responsibilities

• Planning, conducting, and evaluating qualitative and quantitative UX research studies (e.g., user interviews, usability tests, and surveys).
• Deriving well-founded recommendations for action and presenting results to various stakeholders.
• Creating research roadmaps and prioritizing studies in line with the product strategy.
• Mentoring and knowledge transfer within the team.

What You Bring

• At least 5 years of professional experience in UX Research, ideally in e-commerce, healthcare, or the pharmaceutical environment.
• Profound knowledge of qualitative and quantitative research methods and tools.
• Strong analytical skills and a structured approach to work.
• Ability to process complex data comprehensibly and present it practically.
• Enthusiasm for user-centered product development and the ability to convince stakeholders of research results.
• Experience in agile work environments and enjoyment of cross-functional collaboration.
• Completed degree in Psychology, UX Design, Human-Computer Interaction, Social Sciences, or a comparable field.
• Native-level German and very good English skills.

Please send us your CV in English, as we are an international company.

Our Benefits

• Company pension scheme with attractive employer contributions.
• 30 vacation days.
• Opportunity to participate in the employee stock option program.
• Travel cost reimbursement for commuting.
• Further training opportunities and regular development talks.
• Access to e-learning platforms such as LinkedIn Learning.
• Attractive discounts in various shops via Corporate Benefits.
• Great employee events and annual company parties.
• Comfortable working environment with air-conditioned, bright offices, ergonomically furnished workstations with modern technical equipment.
• Flexible working models and home office possibilities.

At our locations in Heerlen and Aachen, a German or Dutch employment contract may apply. We will inform you about the type of contract and associated benefits during the selection process.

Key skills/competency

• UX Research
• Qualitative Research
• Quantitative Research
• Usability Testing
• User Interviews
• Data Analysis
• Stakeholder Management
• Product Development
• Agile Methodologies
• E-commerce