Technical Account Manager
Docker, Inc
Job Overview
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Job Description
About Docker
At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. Come join us for a whale of a ride!
Role Overview
As a Technical Account Manager, you will act as a strategic partner to our most critical customers, driving product adoption and ensuring success in transforming how they build and ship software. You will bridge the gap between engineering and business outcomes and help shape what world-class customer success looks like at Docker.
Responsibilities
- Drive product adoption aligned to customer objectives.
- Collaborate with sales to document customer SDLC and goals.
- Conduct Executive Business Reviews to highlight value.
- Facilitate communication between customers and internal teams.
- Stay updated with Docker technologies and industry trends.
Qualifications
- Customer-facing technical roles experience (TAM, Solutions Architect, DevOps Consultant).
- Strong understanding of containerization, CI/CD, and infrastructure-as-code.
- Ability to identify patterns and build system-level strategies.
- Comfortable with technical ambiguity and complex organizations.
- Effective communicator with both technical teams and executives.
- Bonus: Experience with developer-first platforms or cloud-native ecosystems.
What To Expect
First 30 Days: Complete onboarding and training, shadow experienced TAMs, meet your customer portfolio, and build relationships internally. Review customer documentation to spot improvement opportunities.
First 90 Days: Take ownership of a customer portfolio, lead account engagements, conduct business reviews with manager guidance, establish regular customer check-ins, and contribute to process improvements.
One-year Outlook: Own the full lifecycle for strategic or enterprise customers, build executive relationships, contribute to the TAM engagement model, and mentor new TAMs.
Additional Information
Docker does not offer visa sponsorship for this role. Our hiring process may involve Covey and/or Covey Scout evaluations. Please review our independent bias audit report for more details.
Perks
- Freedom & flexibility to fit work around your life
- Designated quarterly Whaleness Days plus end of year break
- Home office setup
- 16 weeks of paid Parental leave
- Technology stipend of $100 net/month
- PTO plan encouraging time off
- Training stipend for conferences and courses
- Equity participation in a growing start-up
- Docker Swag
- Medical benefits, retirement and holidays vary by country
- Remote-first culture with offices in Seattle and Paris
Key skills/competency
- Technical Account Manager
- Customer Success
- Containerization
- CI/CD
- DevOps
- Onboarding
- Executive Reviews
- Communication
- Technical Advisory
- Collaboration
How to Get Hired at Docker, Inc
- Customize your resume: Highlight TAM and customer success experiences.
- Research Docker: Understand their products and remote culture.
- Showcase technical skills: Emphasize containerization and CI/CD expertise.
- Prepare for interviews: Practice executive communication and case studies.
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