Product Manager, WhiteGloves

Product Manager, WhiteGloves at Docebo

At Docebo, we're using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. Our mission is to help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower, resulting in better experiences for learners and real results for businesses.

We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. At Docebo, our values—the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives—guide how we work every day. Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

About The Opportunity

The Product Manager, WhiteGloves is responsible for leading high-impact, enterprise-driven product initiatives originating from Docebo’s most strategic global customers. This role operates at the intersection of product strategy, enterprise engagement, and cross-squad execution. Acting as the primary product counterpart for flagship accounts, the Product Manager translates complex, critical business needs into scalable platform capabilities aligned with Docebo’s long-term product vision. The role combines strategic thinking, executive stakeholder management, and rigorous delivery oversight. It requires balancing commercial urgency and contractual commitments with architectural integrity and sustainable platform evolution. The successful candidate will drive co-funded development initiatives, coordinate multiple product squads, and ensure that enterprise-driven innovation strengthens the overall product ecosystem.

Primary Responsibilities, Including But Not Limited To

The responsibilities listed in this section are representative and not exhaustive. Additional duties may be assigned as needed.

• Strategic/Enterprise Product Leadership
  • Act as the primary product lead for strategic/enterprise accounts, owning enterprise-driven initiatives end-to-end from discovery through delivery.
  • Lead structured problem discovery with customers, translating complex and critical requirements into scalable product solutions aligned with Docebo’s roadmap.
  • Ensure that customer-specific needs are abstracted into reusable capabilities that generate long-term value for the broader customer base.
• Initiative Scoping and Governance
  • Define initiative scope, problem statement and success criteria, ensuring alignment between commercial agreements and engineering capacity.
  • Partner with Sales, Customer Success, and Professional Services to align delivery expectations with commercial agreements.
  • Break down initiatives into scalable roadmap items with clear sequencing and dependency management.
  • Provide transparency and executive-level visibility into risks, dependencies, and delivery status.
• Cross-Functional Execution
  • Work closely with Engineering Managers, Developers, and Designers to ensure clarity of requirements and solution quality.
  • Ensure clarity of requirements, high-quality documentation, and predictable delivery planning across concurrent enterprise initiatives.
  • Partner closely with Engineering leadership to protect team focus, avoid overcommitment, and maintain delivery standards in high-visibility projects.
• Enterprise Stakeholder Management
  • Interface directly with enterprise stakeholders during discovery, validation, and milestone reviews.
  • Collaborate closely with Customer Success, Sales, Solution Consulting, Product Marketing, Engineering, and Design to ensure cohesive execution and messaging.
  • Act as a trusted internal advisor on feasibility, scope boundaries, and scalable product positioning.
• Platform Integrity and Scalable Product Evolution
  • Safeguard architectural consistency and long-term platform sustainability when evaluating enterprise-driven enhancements.
  • Identify recurring patterns across strategic accounts to inform roadmap evolution and reduce future customisation risk.
  • Ensure that WhiteGloves initiatives accelerate platform maturity rather than fragment product experience.

What It Takes To Be Successful

• Enterprise leadership presence: You are comfortable engaging senior stakeholders from global organisations and managing high-stakes conversations involving scope, prioritisation, and trade-offs.
• Strategic-to-tactical fluency: You can move seamlessly between high-level roadmap thinking and detailed execution oversight.
• Cross-functional influence: You lead without formal authority, aligning Engineering, Design, Sales, and Customer Success around shared outcomes.
• Commercial awareness: You understand the implications of co-funded initiatives and can balance revenue acceleration with long-term product health.
• Scalability mindset: You consistently evaluate whether solutions strengthen the broader platform rather than solve isolated needs.
• Resilience and prioritisation discipline: You operate effectively under pressure, managing multiple concurrent initiatives with competing deadlines and executive visibility.
• Structured communication: You synthesise complex information into clear narratives for both technical and non-technical audiences.

Requirements

• 6–8+ years of Product Management experience in a B2B SaaS environment.
• Demonstrated experience working directly with enterprise or strategic accounts in high-visibility product initiatives.
• Proven track record of leading complex, cross-functional product delivery involving multiple engineering streams or squads.
• Experience in structuring and managing commercially sensitive or co-funded product initiatives is strongly preferred.
• Strong familiarity with Agile product development practices and collaboration tools such as Jira and Confluence.

Our Total Rewards Philosophy 🎉

Recognizing and rewarding the outcomes and behaviours that shape the future of learning. Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

• Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
• Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being.
• Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.

Our Promise to You 😍

• Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
• Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
• Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
• Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
• Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
• Fri-Yay: Kick off your weekends early with 4:30 PM Fridays (eligible employees only).
• Swag Central: Look fresh with your new-hire swag and enjoy access to our internal swag store to stay branded year-round.

About Docebo 💙

At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by six core values—Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law. As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities. Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to recruiting_accommodations@docebo.com. The email should also include the position you’re interested in.

Key skills/competency

• Enterprise Product Management
• B2B SaaS
• Product Strategy
• Stakeholder Management
• Cross-functional Leadership
• Agile Product Development
• Roadmap Management
• Commercial Awareness
• Platform Evolution
• AI-Powered Learning