After-Hours Field Operations Support Specialist
@ DOC Maintenance LLC

Rock Hill, South Carolina, United States
$18 - $20
On Site
Full Time
Posted 3 hours ago

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XXXXXXXXXX XXXXXXXXX XXXXXXXX******* @docservicesinc.com
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Job Details

About DOC Services Inc.

Join us today at DOC Services Inc.! With over 35 years of experience, we provide trusted partners with innovative and custom facility solutions for commercial equipment needs. We are committed to delivering positive experiences and inspiring results through our dedication to customers, community, and one another.

Position Summary

As an After-Hours Field Operations Support Specialist, you will collaborate with technicians and customers to create and maintain service calls based on geography, priority, and problem type, ensuring maximum efficiency for service delivery. You will communicate with customers and colleagues using computer and telephone systems.

Essential Functions

  • Provide DSM support for both East and West Coast regions.
  • Manage work orders: schedule, monitor, and update after-hours calls to meet SLAs.
  • Process WDA: review, update, and close work orders as needed.
  • Coordinate travel: handle requests, adjust itineraries, and assist technicians with flight arrangements.
  • Process battery orders for technicians.
  • Monitor parts orders and shipment statuses; communicate progress with DSMs.
  • Support the call center in emergency responses by dispatching technicians promptly.
  • Maintain detailed documentation and reporting for seamless handoff to daytime operations.

Qualifications

  • Ability to prioritize in a fast-paced environment.
  • Strong verbal and written communication skills.
  • Able to multitask with attention to detail in communications.
  • Proficient with Microsoft Office and company-specific software.
  • High school diploma or GED required; customer service experience is a plus.

Benefits

  • Comprehensive benefits package including health, dental, and vision insurance.
  • Short-term & long-term disability, and life insurance.
  • Strong 401(K) match.
  • Ongoing training and career development opportunities.
  • Paid time off.

Key skills/competency

  • Service Support
  • Scheduling
  • Work Order Management
  • Travel Coordination
  • Customer Communication
  • Documentation
  • Reporting
  • Emergency Response
  • Multitasking
  • Microsoft Office
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How to Get Hired at DOC Maintenance LLC

🎯 Tips for Getting Hired

  • Research DOC Services Inc. culture: Understand their history and values.
  • Customize your resume: Highlight scheduling and technical support skills.
  • Prepare for detail questions: Emphasize multitasking and communication.
  • Practice interview scenarios: Focus on operational challenges.

📝 Interview Preparation Advice

Technical Preparation

Review work order management software.
Familiarize with Microsoft Office suites.
Study travel logistics platforms.
Understand data entry and reporting tools.

Behavioral Questions

Describe how you prioritize tasks.
Explain handling multiple urgent issues.
Discuss teamwork under pressure.
Share communication challenges solved.

Frequently Asked Questions