Business Analyst
Dnata
Job Overview
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Job Description
Business Analyst at dnata
dnata Airport Services Australia is excited to announce a new opportunity for a Business Analyst to join our dynamic Projects Team based at Sydney International Airport. In this role, you will report directly to the Manager – Strategic Projects.
As a Business Analyst, you will be responsible for analyzing, optimizing, and transforming operational processes. Using Lean Six Sigma methodologies, BPMN 2.0, and industry-leading business analysis techniques, you will support data-driven decision-making, process standardization, and digital transformation initiatives. This role requires strong analytical, process modelling, and stakeholder engagement skills to enhance operational efficiency and service delivery.
Key Responsibilities:
- Analyse and document current and future-state processes using BPMN 2.0; identify inefficiencies and apply Lean Six Sigma for operational improvements.
- Create standard operating procedures aligned with best practices.
- Collaborate with stakeholders to define problems and goals, gather and prioritize business requirements.
- Convert business needs into user stories, process flows, and technical/system requirements.
- Analyse KPIs and workforce data; produce dashboards and reports using tools like Power BI, Excel, and SQL to inform decisions.
- Use statistical methods to identify patterns, performance issues, and improvement opportunities.
- Lead workshops and training sessions, ensuring effective collaboration and smooth change adoption across departments.
- Identify and support automation and digital integration efforts, aligning IT solutions with business objectives.
Qualifications & Experience:
- Six Sigma Green Belt or Black Belt certification required.
- Strong proficiency in BPMN 2.0 for process modeling and optimization.
- Experience in business analysis methodologies, including BABOK framework, UML, use cases, and user story writing.
- Strong knowledge of ground handling operations, workforce planning, and aviation KPIs.
- Hands-on experience with data analysis tools (Power BI, SQL, Excel, Python preferred).
- Experience working with ERP, WFM, and rostering systems is a plus.
- Excellent problem-solving, stakeholder management, and communication skills.
- Experience with process modeling tools (Visio, Bizagi, ARIS, Signavio).
- Familiarity with Agile and Waterfall methodologies for project delivery.
- Knowledge of regulatory and compliance frameworks in ground handling.
- Experience in automation tools, RPA, or AI-driven process improvements is a plus.
Key skills/competency:
- Lean Six Sigma
- BPMN 2.0
- Data Analysis
- Power BI
- Process Optimization
- Stakeholder Management
- Business Requirements
- Digital Transformation
- Ground Handling
- Project Methodologies
How to Get Hired at Dnata
- Research dnata's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your application to highlight Six Sigma certification, BPMN 2.0 proficiency, and data analysis experience.
- Showcase relevant experience: Emphasize your background in process optimization, ground handling operations, and digital transformation initiatives.
- Prepare for interviews: Practice answering questions on problem-solving, stakeholder management, and change adoption specific to the aviation industry.
- Highlight communication skills: Demonstrate your ability to lead workshops and facilitate collaboration across diverse teams effectively.
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