13 days ago
Technical Lead Desktop Support
Dixit Infotech Services Pvt. Ltd.
On Site
Full Time
₹600,000
Kurla, Maharashtra, India
Job Overview
Job TitleTechnical Lead Desktop Support
Job TypeFull Time
Offered Salary₹600,000
LocationKurla, Maharashtra, India
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Job Description
Technical Lead- Desktop Support
Dixit Infotech Services Pvt. Ltd. is seeking a skilled Technical Lead for Desktop Support with expertise in VDI, Laptop, and Desktop PC Configuration.
Responsibilities:
- Administer VMware Horizon dashboard for user machine assignments, additions, deletions, and rebuilds.
- Upgrade RAM, CPU, and Disk Size on virtual desktop machines.
- Provide basic knowledge of Citrix Gateway.
- Utilize basic knowledge of Active Directory, DNS, and DHCP.
- Install Operating Systems and applications.
- Perform remote software installation and configuration using SSCM.
- Offer remote support and first-level application support.
- Install and upgrade antivirus software (Symantec, Crowdstrike Falcon Sensor).
- Troubleshoot and perform hardware component replacements and upgrades.
- Configure MS-Outlook and printers (Local & LAN).
- Manage OS migration and security patch updates.
- Monitor mail, assign tickets, and handle complaints and escalations.
Key skills/competency:
- VMware Horizon
- VDI Configuration
- Desktop Support
- Citrix Gateway
- Active Directory
- DNS
- DHCP
- OS Installation
- Remote Support
- Hardware Troubleshooting
How to Get Hired at Dixit Infotech Services Pvt. Ltd.
- Tailor your resume: Highlight VDI, VMware Horizon, and desktop support experience specifically for this Technical Lead role.
- Showcase technical skills: Emphasize your proficiency in Active Directory, DNS, DHCP, and remote software deployment (SSCM).
- Quantify achievements: Use numbers to demonstrate your impact, e.g., 'Managed X virtual desktop environments' or 'Resolved Y tickets daily'.
- Prepare for technical interviews: Be ready to discuss troubleshooting scenarios for VDI, hardware, and common application issues.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What specific VDI platform is primarily used for this Technical Lead Desktop Support role at Dixit Infotech Services?
02What level of Citrix Gateway knowledge is expected for the Technical Lead Desktop Support position?
03How important is Active Directory, DNS, and DHCP experience for this Technical Lead role?
04Does this Technical Lead Desktop Support role involve direct user interaction and ticket management?
05What are the key responsibilities regarding hardware and software for the Technical Lead Desktop Support position?
06Is experience with remote management tools like SSCM necessary for the Technical Lead Desktop Support job?
07What kind of troubleshooting is expected from the Technical Lead Desktop Support candidate?
08Will the Technical Lead Desktop Support be involved in OS upgrades and security patching?
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