Technical Lead- Desktop
Dixit Infotech Services Pvt. Ltd. · Kurla, Maharashtra, India
- On site
- Full-time
- ₹600,000 / year
- Kurla, Maharashtra, India
This role may have been filled. Drop your résumé and we'll check if it's still open — or find you similar roles.
Job highlights
- Lead desktop support with VDI expertise.
- Manage virtual desktops and configurations.
- Handle OS, application, and hardware support.
- Provide remote troubleshooting and installations.
- Oversee ticket management and escalations.
About the role
Technical Lead- Desktop Support
Dixit Infotech Services Pvt. Ltd. is seeking a skilled Technical Lead for Desktop Support with expertise in VDI, Laptop, and Desktop PC Configuration.
Responsibilities:
- Administer VMware Horizon dashboard for user machine assignments, additions, deletions, and rebuilds.
- Upgrade RAM, CPU, and Disk Size on virtual desktop machines.
- Provide basic knowledge of Citrix Gateway.
- Utilize basic knowledge of Active Directory, DNS, and DHCP.
- Install Operating Systems and applications.
- Perform remote software installation and configuration using SSCM.
- Offer remote support and first-level application support.
- Install and upgrade antivirus software (Symantec, Crowdstrike Falcon Sensor).
- Troubleshoot and perform hardware component replacements and upgrades.
- Configure MS-Outlook and printers (Local & LAN).
- Manage OS migration and security patch updates.
- Monitor mail, assign tickets, and handle complaints and escalations.
Key skills/competency:
- VMware Horizon
- VDI Configuration
- Desktop Support
- Citrix Gateway
- Active Directory
- DNS
- DHCP
- OS Installation
- Remote Support
- Hardware Troubleshooting
Skills & topics
- Technical Lead
- Desktop Support
- VDI
- VMware Horizon
- Citrix Gateway
- Active Directory
- Windows OS
- Hardware Troubleshooting
- Remote Support
- IT Support
How to get hired
- Tailor your resume: Highlight VDI, VMware Horizon, and desktop support experience specifically for this Technical Lead role.
- Showcase technical skills: Emphasize your proficiency in Active Directory, DNS, DHCP, and remote software deployment (SSCM).
- Quantify achievements: Use numbers to demonstrate your impact, e.g., 'Managed X virtual desktop environments' or 'Resolved Y tickets daily'.
- Prepare for technical interviews: Be ready to discuss troubleshooting scenarios for VDI, hardware, and common application issues.
Technical preparation
Master VMware Horizon VDI administration.,Practice AD, DNS, DHCP configuration.,Learn SCCM for remote deployments.,Study hardware troubleshooting techniques.
Behavioral questions
Describe a complex VDI issue you resolved.,How do you handle user escalations?,Explain your remote troubleshooting process.,How do you prioritize multiple support tickets?
Frequently asked questions
- What specific VDI platform is primarily used for this Technical Lead Desktop Support role at Dixit Infotech Services?
- The role primarily utilizes VMware Horizon for VDI management, including dashboard administration for machine assignments and configurations. Experience with this platform is crucial for success in this position.
- What level of Citrix Gateway knowledge is expected for the Technical Lead Desktop Support position?
- Basic knowledge of Citrix Gateway is required for this role. While not the primary focus, understanding its function and basic configuration will be beneficial.
- How important is Active Directory, DNS, and DHCP experience for this Technical Lead role?
- Basic knowledge of Active Directory, DNS, and DHCP is essential for this Technical Lead Desktop Support role. These services are fundamental to network operations and troubleshooting desktop environments.
- Does this Technical Lead Desktop Support role involve direct user interaction and ticket management?
- Yes, this role involves remote support, first-level application support, mail monitoring, ticket assigning, and handling complaints and escalations, indicating significant direct user and ticket management responsibilities.
- What are the key responsibilities regarding hardware and software for the Technical Lead Desktop Support position?
- Responsibilities include installing operating systems and applications, remote software installation, antivirus management, troubleshooting hardware, and OS migration/security patch updates.
- Is experience with remote management tools like SSCM necessary for the Technical Lead Desktop Support job?
- Yes, experience with remote software installation and configuration using tools like SCCM is a key requirement for this role.
- What kind of troubleshooting is expected from the Technical Lead Desktop Support candidate?
- The role requires troubleshooting of hardware components, OS issues, application problems, and network-related services like DNS and DHCP within the desktop environment.
- Will the Technical Lead Desktop Support be involved in OS upgrades and security patching?
- Yes, OS migration and security patches updating are explicitly mentioned as responsibilities for this role.