2 days ago
Desktop Support Engineer
Dixit Infotech Services Pvt. Ltd.
On Site
Full Time
₹400,000
Mumbai Metropolitan Region
Job Overview
Job TitleDesktop Support Engineer
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary₹400,000
LocationMumbai Metropolitan Region
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Job Description
Desktop Support Engineer
Dixit Infotech Services Pvt. Ltd. is seeking a dedicated Desktop Support Engineer with a minimum of 2 years of experience to join our team. This role requires flexibility for rotational day and night shifts, as well as working on public and festival holidays with compensatory off provided.
Key Responsibilities
- Troubleshooting hardware issues for Desktops and Laptops.
- Coordinating with Vendors and OEMs for warranty support.
- Installing and troubleshooting Windows 10 and Windows 11 operating systems.
- Providing support for BitLocker encryption and VPN configurations.
- Configuring corporate email and Wi-Fi connectivity on smartphones.
- Supporting Retail IT Devices including POS PCs, Thermal Printers, Barcode & POS Scanners, HHT Devices, and Laser Printers.
- Performing basic network troubleshooting for Routers, Switches, and Access Points.
- Installing and supporting business productivity tools such as Microsoft Office 365, Outlook (configuration, email backup), OneDrive, and MS Teams.
- Installing and conducting basic troubleshooting for Antivirus software.
- Logging and resolving incidents/issues within defined SLA timelines using Service Now or similar ticketing systems.
- Providing on-site (hands & feet) support for networking and server equipment in coordination with other service providers.
- Managing assets and tracking inventory using Excel.
- Communicating effectively via email for updates, escalations, and coordination.
This position requires a commitment to rotational day and night shifts and flexibility to work on public and festival holidays, with compensatory time off provided.
Key skills/competency
- Desktop Support
- Laptop Hardware Troubleshooting
- Windows 10/11
- BitLocker
- VPN Configuration
- Retail IT Support
- Network Troubleshooting
- Office 365
- ServiceNow
- Asset Management
How to Get Hired at Dixit Infotech Services Pvt. Ltd.
- Research Dixit Infotech Services Pvt. Ltd.'s culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to align your application.
- Tailor your resume for IT support: Customize your resume to highlight experience in desktop support, network troubleshooting, and ticketing systems for this Desktop Support Engineer role.
- Showcase problem-solving skills: Prepare to discuss specific examples of hardware/software troubleshooting and incident resolution during your interview process.
- Emphasize shift flexibility: Clearly communicate your willingness and ability to work rotational shifts, including holidays, as required for a Desktop Support Engineer at Dixit Infotech.
- Master technical fundamentals: Brush up on Windows OS, Office 365, and basic networking concepts crucial for success at Dixit Infotech Services Pvt. Ltd.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What specific experience is required for the Desktop Support Engineer role at Dixit Infotech Services Pvt. Ltd.?
02What are the typical working hours or shift patterns for this Desktop Support Engineer position?
03Does the Desktop Support Engineer role involve on-site support, and if so, what kind?
04What kind of ticketing system does Dixit Infotech Services Pvt. Ltd. use for incident management?
05What specific Retail IT Devices will a Desktop Support Engineer be expected to support?
06How important is communication in the Desktop Support Engineer role at Dixit Infotech?
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