Floorcare Machine Field Engineer

Floorcare Machine Field Engineer at Diversey - A Solenis Company

At Diversey - A Solenis Company, we are the pioneer and facilitator for our clients across a wide range of industries globally. We achieve this with our revolutionary cleaning and hygiene technologies, including floorcare machines, cleaning tools & utensils, and chemicals for the Food & Beverage industry.

This is a permanent, full-time position with hours typically 7.25 per day, Monday to Friday between 07:00-17:00, requiring some flexibility. The role is based in South East London, covering the wider North of London area.

Position Summary

As a Floorcare Machine Field Engineer, you will be responsible for repairing and maintaining floorcare machines at customer sites across the north of London.

Key Responsibilities

• Attend breakdowns and maintenance visits on customer sites.
• Deliver high levels of customer service to internal and external customers.
• Monitor and maintain van stock levels to ensure a positive first-time fix rate.
• Minimise machine downtime by utilising remote diagnosis and remote fix options.
• Participate in all training provided to ensure skill levels.
• Maintain PPE and ensure a safe working environment.
• Plan efficiently and work in the most productive way.
• Keep salesforce updated and communicate with Planning team for parts, incomplete jobs etc.

Experience, Knowledge & Skills

• Full Driving Licence (Essential).
• Ability to travel across the North of London area.
• A background in electrical or mechanical repair (such as cars, electrical wheelchairs, forklift trucks, motorcycle mechanic, white-goods, boiler repair, etc.) (Essential).
• Focus on quality and service excellence.
• Ability to work independently and on own initiative.

Benefits Package

• Vehicle: Fully expensed company vehicle.
• Uniform/PPE: Full uniform and PPE.
• Tools: Full toolkit.
• Annual Leave: 25 days (Plus bank holidays).
• Pension Scheme: Employee 3% & Employer 5% or Employee 4% & Employer 6%.
• Accident & Life Insurance: 1x annual salary to 4x annual salary (Linked to Employee Pension contribution %).
• Enhanced Maternity and Paternity Pay.
• Cycle to Work Scheme.
• PerkBox: Employee Discount and Wellbeing Platform.

About Diversey, a Solenis Company

We are relentlessly pursuing our purpose to go beyond clean to take care of what’s precious. In today’s world of increasing resource scarcity – including water, energy, materials, and labour – we need to achieve more with less for the well-being of today’s generations and for future generations.

We stand behind every committed leader and employee of our customers, across all levels of the organisation. We stand with the buyer, the chef, the building service contractor, the food processing manager, the nurse, the doctor, dairy processor, the hotel cleaner, head teacher, the store manager and many more who understand that hygiene and infection prevention are imperative to their business, their customers, their reputation, and the environment.

Key skills/competency

• Field Engineering
• Electrical Repair
• Mechanical Repair
• Customer Service
• Diagnostic Troubleshooting
• Preventative Maintenance
• Technical Support
• Stock Management
• Safety Compliance
• Problem-Solving