Field Service Representative North East England
@ Diversey

Hybrid
£35,000
Hybrid
Full Time
Posted 4 days ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXXX****** @diversey.com
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Job Details

About Us

At Diversey, we are pioneers in cleaning and hygiene technologies, empowering clients across global industries with revolutionary products including floor care machines, cleaning tools, utensils, and specialty chemicals for the Food & Beverage industry.

The Opportunity

We are seeking a proactive Field Service Representative North East England to support our customers in the North East region. In this pivotal role, you will deliver exceptional service through expert training and on-site support.

What You'll Be Doing

  • Service Excellence: Provide exceptional service to key strategic and national accounts, following tailored service plans.
  • Hands-On Responsibilities: Deliver training sessions, conduct on-site audits, monitor product effectiveness, and minimize downtime using remote diagnostics.
  • Collaboration & Customer Engagement: Work closely with account teams, identify upselling opportunities, and maintain clear communication using Salesforce.

What We're Looking For

  • Excellent communication and active listening skills.
  • Strong problem-solving abilities and attention to detail.
  • Proven customer service or field-based service track record.
  • Technical proficiency with tools like Excel and Salesforce.
  • Full UK driving license is required.

Why Join Us?

Diversey invests in long-term career development, employee engagement, and work-life balance, creating a supportive and inclusive workplace culture. We celebrate diversity and provide competitive salaries with comprehensive benefits.

Key skills/competency

  • Service Excellence
  • Customer Service
  • Training
  • On-Site Audits
  • Salesforce
  • Technical Proficiency
  • Communication
  • Remote Diagnostics
  • Relationship Building
  • Problem Solving
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How to Get Hired at Diversey

🎯 Tips for Getting Hired

  • Research Diversey's culture: Study their mission, values, and recent achievements.
  • Tailor your resume: Highlight customer service and tech skills.
  • Customize your application: Emphasize field service and training experience.
  • Prepare for interviews: Review technical scenarios and customer examples.

📝 Interview Preparation Advice

Technical Preparation

Review Salesforce usage and reporting.
Brush up Excel and IT skills.
Study remote diagnostic tools.
Understand service troubleshooting essentials.

Behavioral Questions

Prepare examples of teamwork.
Practice clear communication responses.
Demonstrate proactive problem solving.
Show customer engagement success stories.

Frequently Asked Questions