Field Service Representative Lancashire & Yorks... @ Diversey
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About Diversey
At Diversey, we are pioneers in revolutionary cleaning and hygiene technologies. Our products include floor care machines, cleaning tools, utensils, and specialty chemicals for the Food & Beverage industry. We empower our partners to maintain the highest standards of hygiene and safety.
The Opportunity
We are seeking a proactive Field Service Representative for the Lancashire and Yorkshire regions. In this role, you will support customers with expert training, on-site support, and effective use of our industry-leading chemicals and equipment.
What You'll Be Doing
Service Excellence:
- Provide exceptional service to key strategic and national accounts.
- Follow tailored service plans for customer satisfaction.
Hands-On Responsibilities:
- Deliver comprehensive training sessions to client teams.
- Conduct on-site audits to assess performance and adherence.
- Monitor product effectiveness and suggest improvements.
- Minimize downtime using remote diagnostics and tools.
Collaboration & Customer Engagement:
- Work with National and Internal Account Teams to align on service objectives.
- Identify upselling and cross-selling opportunities and share insights with sales teams.
- Maintain detailed records and reporting using Salesforce.
What We're Looking For
Core Competencies: Excellent communication, strong problem-solving, attention to detail, proactive mindset, and ability to work independently or as a team.
Skills & Experience: Proven track record in customer service or a field-based service role, technical proficiency with IT (Excel and Salesforce), experience in cleaning/hygiene industries preferred, and a full UK driving license.
Why Join Us?
At Diversey, we invest in our people by offering long-term career development, employee engagement, work-life balance, competitive salary packages, comprehensive benefits, and a supportive workplace culture built on diversity, inclusion, flexibility, respect, and security.
Equal Opportunity Employer
Diversey is proud to be an Equal Opportunity Affirmative Action Employer committed to creating an inclusive environment for all employees.
Key skills/competency
- Customer Service
- Technical Proficiency
- Field Service
- Training
- Salesforce
- Communication
- Problem-solving
- Audit
- Collaboration
- Driving License
How to Get Hired at Diversey
🎯 Tips for Getting Hired
- Customize Your Resume: Highlight field service experience and technical proficiency.
- Research Diversey's Culture: Study their mission, values, and recent innovations.
- Tailor Your Application: Align your skills with service excellence and customer engagement.
- Prepare for Technical Questions: Be ready to discuss Salesforce, audits, and training experiences.